Hyatt Place San Jose Downtown - Front Desk Supervisor

Aimbridge Hospitality; San Jose (CA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Paid Time Off

401k Retirement Plan

Job summary

Aimbridge Hospitality is hiring a Front Desk Supervisor in San Jose to lead guest services and hotel operations. You will greet guests, oversee check-ins/check-outs, manage VIP requests, and ensure a welcoming atmosphere from arrival to departure.

Lead a cooperative team, train new associates, handle guest concerns, and uphold safety and service standards to deliver memorable experiences for every guest.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Guest Experience Pro: Greet guests with warmth and keep check-ins/check-outs smooth and stress-free; handle reservations and VIP requests.
• Operations Maestro: Track logs, manage messages and packages, and ensure details are handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions to boost room revenue while keeping guests satisfied.
• Team Leader & Problem Solver: Build a strong team, train associates, and address guest concerns and workplace hiccups with safety in mind.

Skills

Guest Experience

Operations

Revenue & Rates

Team Leadership

Education

High School Diploma

Related Coursework

Hotel Supervisory Experience

Driver's License

Certifications (Food Handlers, CPR, First Aid)

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you're the heartbeat of hospitality - leading the charge to make every guest feel genuinely welcomed and valued. You'll guide your team with energy and enthusiasm, setting the tone for service that's not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you'll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You're the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity - while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Our hotel is walking distance from the train station and around the corner from major thoroughfares. Business travelers are minutes from companies and convention centers while families are just miles from shopping on Santana Row or campus tours of Stanford.