HVAC Warranty & Data Coordinator

CFM; Denver (CO); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match (up to 6%)

Tuition Reimbursement

Disability insurance (company-paid)

Group life insurance (company-paid)

Paid Time Off & Holidays

EAP

Job summary

CFM is seeking a Parts Warranty and Data Administrator to verify warranty requests, maintain records in Zendesk, and manage component returns. The role involves inventory control, credit monitoring, and processing warranty claims with manufacturers.

Ideal candidates will have HVAC warranty experience, a background in HVAC parts, and related industry exposure. Excellent data management and customer service skills are essential for success. Office-based with some field needs.

Qualifications

• HVAC warranty experience preferred.
• HVAC parts background preferred.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.

Responsibilities

• Verify and validate incoming warranty requests.
• Maintain active log of warranty activity in Zendesk application, including all correspondence with customer/manufacturer.
• Administers collection and return of defective components as required by manufacturer.
• Keeps track of inventory used for warranty and ensures proper stock replacement.
• Monitors pending credits due from the manufacturer.
• Oversees billable warranty charges.
• Files electronic warranty claims with the manufacturer.
• Maintains data accuracy and confidentiality of sensitive information.
• Enter customer, vendor, inventory data into company systems and databases.
• Generate reports and respond to internal information requests.

Skills

HVAC warranty experience

HVAC parts background

Industry experience a plus

Education

High school diploma or GED

Job description

CFM is seeking a Parts Warranty and Data Administrator to verify warranty requests, maintain records in Zendesk, and manage component returns. The role involves inventory control, credit monitoring, and processing warranty claims with manufacturers.

Ideal candidates will have HVAC warranty experience, a background in HVAC parts, and related industry exposure. Excellent data management and customer service skills are essential for success. Office-based with some field needs.