HVAC Truck-Based Service Operations Lead

Johnson Controls; Greenville (WI); Presencial; USD 92.000 - 139.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Paid vacation & holidays & sick time

401K

Medical, dental, and vision benefits

Descripción de la vacante

Johnson Controls is seeking an HVAC Truck Based Service Manager to lead a field service team across the assigned territory. The role focuses on growing labor and material business, delivering customer satisfaction plans, and supporting revenue and gross margin goals.

The candidate will manage service operations, develop strategic plans, and build strong relationships with customers and Sales. A strong leadership track record and HVAC industry experience are essential.

Formación

• Bachelor's degree in engineering or business, or equivalent work experience.
• 8+ years of progressively more responsible operations management experience in the service industry.
• 5+ years of direct management experience.
• Experience in HVAC, building controls, or a similar service delivery environment.
• High-level competence in written and verbal communication.
• Strong presentation skills and the ability to speak to large audiences.
• Ability to lead and direct diverse teams.
• Basic financial and accounting knowledge.
• Proficiency in Microsoft Office applications and a Windows-based environment.
• Ability to travel up to 50% of the time.

Responsabilidades

• Lead the execution of the truck-based service business and maintain consistent delivery systems across the territory.
• Manage branch service business plans, financial plans, revenue forecasts, and gross margin performance.
• Drive profitable growth through effective management of people, financial resources, and material assets.
• Develop strategic operating plans that align with service sales and account goals.
• Build and retain customer relationships through networking in the local business, governmental, and professional community.
• Review proposals, estimates, and account assignments with Sales to support accurate and effective service execution.
• Audit service operations, support contractual obligations, and take action to improve customer satisfaction and performance.
• Recruit, hire, coach, and retain service support staff while supporting performance reviews and development plans.

Conocimientos

Leadership

Communication

Team management

Strategic thinking

Problem solving

Educación

Bachelor's degree in engineering or business

Equivalent work experience

Herramientas

Microsoft Office

Descripción del empleo

Johnson Controls is seeking an HVAC Truck Based Service Manager to lead a field service team across the assigned territory. The role focuses on growing labor and material business, delivering customer satisfaction plans, and supporting revenue and gross margin goals.

The candidate will manage service operations, develop strategic plans, and build strong relationships with customers and Sales. A strong leadership track record and HVAC industry experience are essential.