HVAC Field Service Manager - Truck-Based Leadership

Johnson Controls, Inc.; St. Louis (MO); On-site; USD 92,000 - 139,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision care

Three weeks vacation per year

Holidays and PTO

Job summary

Johnson Controls, Inc. seeks an HVAC Truck Based Service Manager to lead a field service team, driving account leadership, labor and materials growth, and safe, reliable service delivery.

You will drive profitability across a defined customer base, hire and develop technicians and leaders, manage budgets, and ensure compliance with safety programs while delivering measurable results. This role offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a

Qualifications

• Technical school training or equivalent experience in HVAC/building controls.
• Three or more years of management experience in a similar service deliverable environment.
• Ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in MS Office and basic Windows environment.

Responsibilities

• Lead service customer account growth and execution for the assigned customer base.
• Set and monitor goals for gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials work.
• Drive L&M growth through Technicians and Team Leads.
• Lead execution of assigned service business, including warranty-related customer issues.
• Review and approve L&M quotations.
• Oversee budgeting, forecasting, and accounts payable/receivable activities.
• Maintain appropriate staffing levels to support existing and new business needs.
• Hire, train, transition, and develop new employees, and manage day-to-day performance of the service team.
• Conduct formal performance reviews and address related people-management issues.
• Support supervision and audits of Technicians, Customer Service Agents, and others involved in the service delivery process.
• Procure and maintain fleet and tools inventory.
• Ensure safety performance and program compliance.

Skills

Management experience

HVAC knowledge

Communication

Customer service

Negotiation skills

MS Office

Budgeting/forecasting

Scheduling

Education

Technical school training in HVAC

Job description

Johnson Controls, Inc. seeks an HVAC Truck Based Service Manager to lead a field service team, driving account leadership, labor and materials growth, and safe, reliable service delivery.

You will drive profitability across a defined customer base, hire and develop technicians and leaders, manage budgets, and ensure compliance with safety programs while delivering measurable results. This role offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a