HVAC Technical Support & Training Specialist

Watsco; Plano (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Gemaire, a division of Watsco, seeks a skilled HVAC technical support specialist in Plano, TX. You will deliver remote assistance via Salesforce, diagnose installation and service issues, and guide customers through proper methods.

On-site support and occasional training sessions may be required, collaborating with sales and factory reps. You will document activities and assist with warranty matters, aiming for top customer satisfaction.

Qualifications

• HVAC technical service experience of at least 5 years.
• Excellent verbal and written communication.
• Computer literate with Microsoft Office.
• Some overnight travel required.
• Valid driver's license with clean record for past 3 years.

Responsibilities

• Provide remote technical support via Salesforce CRM.
• Provide on-site technical support for installation and service issues.
• Educate customers on proper installation methods and best practices.
• Assist sales team with customer visits and trade shows.
• Liaise between customers and equipment manufacturers for warranty and support.

Skills

HVAC technical service

Communication skills

Microsoft Office

Salesforce

Overnight travel

Tools

Salesforce

Job description

Gemaire, a division of Watsco, seeks a skilled HVAC technical support specialist in Plano, TX. You will deliver remote assistance via Salesforce, diagnose installation and service issues, and guide customers through proper methods.

On-site support and occasional training sessions may be required, collaborating with sales and factory reps. You will document activities and assist with warranty matters, aiming for top customer satisfaction.