Technical Support Specialist

Rise Technical; Winston-Salem (NC); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Bonus

Training and onboarding

Medical

Dental

Vision

401(k)

Fantastic Company Benefits

Job summary

A leading technical services company in Winston-Salem is seeking a Service Technician to transition from hands-on work to a customer-facing role. The position offers comprehensive training, a stable weekday schedule, and the chance to utilize technical expertise in a strategic capacity. Ideal candidates will have HVAC maintenance experience and a passion for customer support. This desk-based role provides career development opportunities with no weekend work.

Qualifications

• Prior experience in HVAC maintenance or troubleshooting.
• Seeking expert training and long-term career development.
• Ready to step off the tools into a more strategic, desk-based role.

Responsibilities

• Technical point of contact for customer support via phone, email, and SMS.
• Coordination and scheduling of Service Technicians and parts orders.
• Desk-based role with a weekday schedule.

Skills

HVAC maintenance

Troubleshooting

Customer support

Technical communication

Job description

$55,000 - $58,000 + Bonus + Training and Onboarding + Desk based role + Medical + Dental + Vision + Holidays + PTO + 401(k) + Fantastic Company Benefits

Winston-Salem, NC (Commutable from Greensboro, High Point, Kernersville, Lexington, Clemmons)

Are you a Service Technician or Field Service Technician working on HVAC or Refrigeration systems, ready to lay down your tools and pivot into a customer facing role with outstanding onboarding? Are you looking for an, office-based position where you can operate as a go-to-expert, retaining your technical expertise whilst working with some of the biggest names in the industry?

On offer is an excellent opportunity to transition off the tools and into a strategic, customer-facing role, with comprehensive training provided by seasoned support engineers and stable daytime shift, with no weekend work.

This company is a respected leader in their industry, known for its technical excellence and partnerships with major global clients.

In this role, you’ll support customers by guiding them through technical issues, troubleshooting remotely, coordinating parts orders, and dispatching Service Technicians when needed. It’s a desk-based position where your hands-on experience will be your greatest asset.

The role would suit a technician with HVAC maintenance or troubleshooting experience who’s ready to move into a long-term, stable role with career development and less physical demand.

The Role:

• Technical point of contact for customer support (phone calls, emails, SMS)
• Coordination and scheduling of Service Technicians and parts orders
• Office-based role with a weekday schedule.

The Candidate:

• Prior experience in HVAC maintenance/troubleshooting
• Seeking expert training and long-term career development
• Ready to step off the tools into a more strategic, desk-based role

To apply for this role or to be considered for further roles, please click "Apply Now", or contact Ed Chandler at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

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