HVAC Technical Support Pro II (Hybrid)

Rheem Manufacturing Company; San Antonio (TX); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Rheem Manufacturing Company in San Antonio, TX seeks a Technical Support Representative II to provide HVAC product technical support for installation, operation and service of Rheem equipment. The role operates in a hybrid schedule with three onsite days and two remote days each week.

You will guide customers and internal teams on operation, fault finding and repair, document activities, and contribute to service manuals and training as needed.

Qualifications

• 7+ years of HVAC experience as stated in the ad.
• Ability to read, write and comprehend technical instructions.
• Demonstrated ability to work in a team environment.

Responsibilities

• Provide guidance on operation, maintenance, installation and service of Rheem products.
• Deliver detailed technical guidance including fault finding and installation recommendations.
• Track product failure trends and notify management as needed.
• Document support activities in the ticket system in a timely manner.
• Escalate critical issues to the manager when necessary.
• Assist customers to ensure a positive experience.
• Develop and update service manuals and parts lists.
• Provide training to colleagues as directed by management.
• Perform other duties as required.

Skills

HVAC experience

Teamwork

Technical reading

Customer service

Communication

Education

High school diploma or GED

Job description

Rheem Manufacturing Company in San Antonio, TX seeks a Technical Support Representative II to provide HVAC product technical support for installation, operation and service of Rheem equipment. The role operates in a hybrid schedule with three onsite days and two remote days each week.

You will guide customers and internal teams on operation, fault finding and repair, document activities, and contribute to service manuals and training as needed.