Technical Services Supervisor

Daikin Applied Americas Inc; New York (NY); On-site; USD 88,000 - 145,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

401K with employer match

Paid time off and holidays

Sick time per law

Tuition reimbursement

Job summary

Daikin Applied is seeking a Technical Services Supervisor for the Long Island City team to lead service technicians and SSRs, delivering advanced HVAC troubleshooting and field support for startups and complex repairs.

You will mentor technicians, review service opportunities, manage warranties, and coordinate schedules while ensuring safety, compliance, and high-quality service delivery. This role blends in-office leadership with hands-on field work in New York.

Qualifications

• Associate’s degree OR relevant experience paired with a technical/trade school HVAC certification.
• 2-4 years of people leadership experience.
• 5+ years of commercial HVAC service experience.
• Knowledge of HVAC system types, application methods, and operational performance within commercial and industrial projects.

Responsibilities

• Serve as the primary technical resource for service technicians and SSRs.
• Provide advanced HVAC troubleshooting and field support.
• Support equipment startups, commissioning, and complex repairs.
• Review service opportunities and develop technical solutions.
• Manage warranty claims, documentation, and recovery efforts.
• Assist with estimating, scope reviews, and technical risk assessments.
• Mentor, coach, and develop service technicians.
• Conduct field visits to support technicians and resolve escalations.
• Coordinate technician schedules, project execution, and resource planning.
• Review service reports and validate repair recommendations.
• Support preventative maintenance programs and service agreement commitments.
• Identify repair, retrofit, and equipment replacement opportunities.
• Partner with Service Sales to deliver customer-focused solutions.
• Develop technician training plans and support ongoing certifications.
• Monitor departmental performance, including revenue, labor utilization, and warranty recovery.
• Maintain oversight of tools, vehicles, equipment, and warehouse inventory.

Skills

People leadership

HVAC troubleshooting

Field service coordination

Education

Associate’s degree or HVAC trade certification

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Technical Services Supervisor for our Long Island City Team. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Long Island City – In office/Field

Your Responsibilities:

• Serve as the primary technical resource for service technicians and SSRs
• Provide advanced HVAC troubleshooting and field support
• Support equipment startups, commissioning, and complex repairs
• Review service opportunities and develop technical solutions
• Manage warranty claims, documentation, and recovery efforts
• Assist with estimating, scope reviews, and technical risk assessments
• Mentor, coach, and develop service technicians
• Conduct field visits to support technicians and resolve escalations
• Ensure compliance with safety standards, building codes, and company policies
• Coordinate technician schedules, project execution, and resource planning
• Review service reports and validate repair recommendations
• Support preventative maintenance programs and service agreement commitments
• Identify repair, retrofit, and equipment replacement opportunities
• Partner with Service Sales to deliver customer-focused solutions
• Develop technician training plans and support ongoing certifications
• Monitor departmental performance, including revenue, labor utilization, and warranty recovery
• Maintain oversight of tools, vehicles, equipment, and warehouse inventory

Your Qualifications:

• Associate’s degree OR relevant experience paired with a technical/trade school HVAC certification
• 2-4 years of people leadership experience
• 5+ years of commercial HVAC service experience
• Knowledge of HVAC system types, application methods, and operational performance within commercial and industrial projects

Your Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options
• + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service
• Work visa sponsorship is not available for this position.

The typical annual base salary for this position ranges from $87,800.00 - $144,800.00 in New York/New Jersey.

The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied! Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share. Daikin Applied is not just an HVAC company. We’re part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We’re innovators and leaders. Not only as a business, but as individuals. And we: 1) are honored to say we were named to Forbes' America's Best-In-State Employers list for 2025, ranking #1 in Minnesota for Manufacturing and Engineering. You see, we're not just innovating on the outside. We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges. That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong -- and be able to make your mark. Over the past several years, we’ve proudly welcomed several organizations into our family, each bringing unique strengths, deep expertise, and talented teams. As we continue to grow, these partners play a vital role in expanding our capabilities and shaping the future of our organization. Whichever Daikin Applied company you join, you’ll be part of a unified, supportive environment where you can make an impact and grow your career.