HVAC Tech Support Supervisor — Lead & Elevate Service

Gensco; Elk Grove (CA); On-site; USD 92,000 - 106,000; Full time

Benefits offered by this job

Healthcare coverage

Profit sharing

401(k)

Paid holidays

Paid vacation

Tuition reimbursement

Life insurance

Disability insurance

Employee assistance program

Job summary

Gensco, Inc. is seeking an HVACTechnical Support Specialist Supervisor to lead the Technical Services Team at the Corporate Office in Tacoma, WA. The role focuses on inside support for customers and team members and advancing HVAC service excellence.

The ideal candidate will bring 3+ years of retail HVAC experience, strong communication, and a proven leadership track record in a fast-paced environment. This full-time position emphasizes team development and a safe, collaborative culture.

Qualifications

• 3+ years of experience in retail HVAC with Dealer service background.
• Extensive knowledge of HVAC industry.
• Demonstrated ability to multi-task in fast-paced environment.
• Ability to use tact and diplomacy in sensitive situations.
• Proactive and self-motivated.

Responsibilities

• Perform a broad range of inside administrative and HVAC service support for both Customers and Team Members
• Provide excellent customer service to current and potential Customers
• Assist Customers and Team Members with HVAC equipment support, communication of product information, product and service training, warranty claim fulfillment, and factory support
• Lead and delegate work to Team Members, coach/mentor, and develop metrics for accountability
• Promote a positive and safe work environment and develop succession plans for critical roles

Skills

HVAC knowledge

Customer service

Leadership

Communication skills

Time management

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

Gensco, Inc. is seeking an HVACTechnical Support Specialist Supervisor to lead the Technical Services Team at the Corporate Office in Tacoma, WA. The role focuses on inside support for customers and team members and advancing HVAC service excellence.

The ideal candidate will bring 3+ years of retail HVAC experience, strong communication, and a proven leadership track record in a fast-paced environment. This full-time position emphasizes team development and a safe, collaborative culture.