Field Service Support Specialist

Gensco; Tacoma (WA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Healthcare coverage

Profit sharing

401(k) retirement

Paid vacation

Tuition reimbursement

Life Insurance

Disability insurance

Employee assistance

Job summary

Gensco, Inc. is seeking a HVAC Field Service Support Specialist to join our Technical Services Team onsite at our Corporate Office in Tacoma, Washington.

The role focuses on providing excellent customer service, supporting field technicians, and coordinating product information, training, warranty claims, and factory support. Ideal candidates will have a high school diploma or GED, 3+ years in retail HVAC with dealer service background, and strong communication, organization, and multi-tasking

Qualifications

• High school diploma or GED required.
• A 2- or 4-year college degree preferred.
• 3+ years’ experience in retail HVAC with Dealer service background preferred.
• Excellent knowledge of HVAC industry.
• Demonstrated ability to multi-task in fast-paced environment.
• Proactive and self-motivated.
• Strong attention to detail.
• Strong time management and organizational skills.
• Strong written and verbal communication skills.
• Strong work ethic and high degree of personal integrity.
• Able to work sitting or standing and move freely throughout facility.
• Able to lift or carry equipment, supplies and inventory on a frequent basis.
• Able to use tact and diplomacy in sensitive situations.

Responsibilities

• Customer Service - respond to incoming Consumer assistance calls and provide a single point of contact for Customers.
• Dealer support - communicate any product recalls, reworks, or necessary field modifications.
• Technical Training - compile and distribute product technical training schedules, assist with registration, and arrange facilities and services.
• Warranty Claim Fulfillment - assist in processing all Customers’ warranty credit requests in accordance with factory and Company policies.
• Factory Support - serve as the single point of contact for Consumer issues and assign Consumer concerns to the appropriate contact person.

Skills

HVAC knowledge

Customer service

Communication skills

Time management

Attention to detail

Multi-tasking

Proactive

Integrity

Team collaboration

Problem solving

Education

High school diploma or GED

A 2- or 4-year college degree preferred

Job description

Gensco, Inc. is a successful HVAC wholesale distributor and manufacturer doing business in the Pacific Northwest for over 75 years. We pride ourselves on delivering outstanding service and value to our customers and providing opportunity and job satisfaction for our 1,000+ Team Members throughout Washington, Oregon, Montana, Idaho, and Alaska.

Our Mission: Provide all of our customers with quality products and services the first time, every time, and to provide all Team Members opportunity and job satisfaction.

Schedule

Monday-Friday 8:30am-5:00pm

Job Description

Gensco currently has an amazing opportunity available to join our Technical Services Team as a HVAC Field Service Support Specialist onsite at our Corporate Office in Tacoma, Washington!

Summary

• Provide excellent customer service to current and potential Gensco Customers
• Perform a broad range of Field Service support responsibilities
• Assist Customers and Gensco Team Members with equipment support, communication of product information, product & service training, warranty claim fulfillment, and factory support

Duties and Responsibilities

• Customer Service - respond to incoming Consumer assistance calls and provide a single point of contact for Customers.
• Dealer support - communicate any product recalls, reworks, or necessary field modifications.
• Technical Training - compile and distribute product technical training schedules, assist with registration, and arrange facilities and services.
• Warranty Claim Fulfillment - assist in processing all Customers’ warranty credit requests in accordance with factory and Company policies.
• Factory Support - serve as the single point of contact for Consumer issues and assign Consumer concerns to the appropriate contact person.

Skills and Qualifications

• High school diploma or GED required
• A 2- or 4-year college degree preferred
• 3+ years’ experience in retail HVAC with Dealer service background preferred
• Excellent knowledge of HVAC industry
• Demonstrated ability to multi-task in fast-paced environment
• Proactive and self-motivated
• Strong attention to detail
• Strong time management and organizational skills
• Strong written and verbal communication skills
• Strong work ethic and high degree of personal integrity
• Able to work sitting or standing and move freely throughout t facility
• Able to lift or carry equipment, supplies and inventory on a frequent basis
• Able to use tact and diplomacy in sensitive situations

Benefits Summary

Comprehensive and competitive benefits package includes:

• Healthcare coverage of medical, dental and vision available first of the month following date of hire
• Discretionary Profit Sharing
• 401(k) Retirement Plan
• Annual Holidays: 6 Paid Holidays and up to 2 Paid Floating Holidays
• Paid Vacation (Full Time Team Member Accrual: First 12 Months - 40 hours, Year 1-5 - 80 hours)
• Tuition reimbursement for 2-year and 4-year degree programs
• Life Insurance, Voluntary Supplemental Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability
• Employee Assistance Program

Compensation

$24.00-$29.00 hourly

Gensco is a drug free company and EOE.

Gensco Company Page

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