HVAC/R Service Supervisor: Lead Field Tech Team

Rsc-Mechanical,-Inc.-; Fresno (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

RSC Mechanical is a family-owned, full‑service HVAC/R contractor seeking an experienced Service Supervisor to lead day‑to‑day service operations and mentor technicians. You will coordinate service calls, uphold safety, and maintain customer relationships while driving efficiency and quality of work.

The role emphasizes hands‑on technical support, scheduling, and performance coaching, with opportunities to guide escalations and field projects. On‑call rotation and overtime may apply as needed.

Qualifications

• Strong knowledge of refrigeration systems including walk‑ins, ice machines, self‑contained systems, and systems using R‑290. Supermarket refrigeration experience is a plus.
• Proficient in troubleshooting and diagnosing commercial HVAC/R systems.
• Effective communication and interpersonal skills when working with technicians, customers, dispatch, and management.
• Ability to prioritise service needs and manage multiple technicians and calls at once.
• Experience handling escalated service issues and providing technical direction when needed.
• Dependable, professional, and able to make sound decisions independently.

Responsibilities

• Lead, schedule, and support technicians to meet daily service demands.
• Oversee day‑to‑day field service operations and coordinate with dispatch to ensure timely completion of service calls.
• Serve as a primary point of contact for technicians regarding service needs, technical issues, and escalations.
• Support the hiring, training, and development of technicians.
• Monitor technician performance and provide coaching, feedback, and performance evaluations.
• Identify training needs and help ensure technicians stay current on equipment, procedures, and industry best practices.
• Provide hands‑on technical support and troubleshooting for commercial HVAC and refrigeration issues.
• Diagnose, service, and repair commercial HVAC/R equipment, including RTUs, walk‑in and reach‑in coolers/freezers, ice machines, control systems, and supermarket refrigeration equipment.
• Support larger repairs, installations, equipment replacements, and special projects as needed.
• Provide remote technical support to technicians, guiding them through troubleshooting, diagnostics, and repairs over the phone.
• Maintain strong working relationships with customers and vendors and assist with resolving service‑related concerns.
• Communicate service updates, technical concerns, and operational needs to appropriate internal teams.
• Monitor tools, equipment, vehicles, and field inventory to ensure technicians have the resources needed to perform their work.
• Ensure company vehicles and equipment are maintained according to company guidelines.
• Ensure technicians follow company policies, safety procedures, and applicable industry requirements.
• Promote safe handling of refrigerants, chemicals, tools, and equipment.
• Ensure service work is performed in accordance with company standards and customer requirements.

Skills

HVAC/R expertise

Team leadership

Troubleshooting

Field service

Safety compliance

Communication

Job description

RSC Mechanical is a family-owned, full‑service HVAC/R contractor seeking an experienced Service Supervisor to lead day‑to‑day service operations and mentor technicians. You will coordinate service calls, uphold safety, and maintain customer relationships while driving efficiency and quality of work.

The role emphasizes hands‑on technical support, scheduling, and performance coaching, with opportunities to guide escalations and field projects. On‑call rotation and overtime may apply as needed.