HVAC Service Technician II — Expert Diagnostics

2240 Service Experts Heating & AC LLC; Westminster (CO); On-site; USD 52,000 - 72,000; Full time

Job summary

2240 Service Experts Heating & AC LLC in Westminster, CO is seeking a Service Technician II to perform diagnostic and service work on residential and light commercial HVAC equipment. You will communicate with customers to answer questions, resolve problems, and promote products and services.

The role reports to the General Manager or Hiring Manager and emphasizes training, growth opportunities, and professional development.

Qualifications

• Associate's degree/Certification in HVAC or related field.
• 2 to 5 years' experience in HVAC with technical training certification.
• Must possess all valid licensing or certification as required by laws for the geographical work area.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, and ventilation equipment.

Responsibilities

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Skills

HVAC knowledge

Diagnostics

Customer service

Problem solving

Independent work

Education

Associate's degree/ certification in HVAC

Job description

2240 Service Experts Heating & AC LLC in Westminster, CO is seeking a Service Technician II to perform diagnostic and service work on residential and light commercial HVAC equipment. You will communicate with customers to answer questions, resolve problems, and promote products and services.

The role reports to the General Manager or Hiring Manager and emphasizes training, growth opportunities, and professional development.