HVAC Service Technician

Crete Mechanical Group; Matthews, Northern (NC, KY); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Facility Systems Services Inc in Matthews, NC is seeking a customer-focused service technician to respond to workload of service calls in a professional manner.

You will communicate with customers of varying technical knowledge, explain causes and remedies, and use troubleshooting guides to identify problems quickly. The role also involves coordinating with customers, documenting work, and keeping supervisors informed of changes or issues as they arise.

Responsibilities

• Consistently checks system operations and safety and limit controls before leaving job locations
• Ensures customers’ questions/concerns have been addressed before leaving the work site
• Uses proper tools and instruments while troubleshooting
• Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems
• Schedules arrival and departure with customers
• Communicates tactfully to offer suggestions if system problems are caused by the customer
• Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance
• Promptly and accurately completes all required paperwork
• Keeps supervisor and manager informed of new developments, changes, or customer complaints
• Signs up for memberships and technical organizations to improve knowledge and skills
• Keeps technical knowledge current regarding equipment and concepts
• Searches out and reads applicable manuals
• Other duties as assigned

Job description

Facility Systems Services Inc
Matthews, NC 28105, USA

Description

• Able to respond to the workload of service calls in a professional manner
• Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps
• Able to follow and utilize troubleshooting guides to identify problems in a short period of time

Position Responsibilities

• Consistently checks system operations and safety and limit controls before leaving job locations
• Ensures customers’ questions/concerns have been addressed before leaving the work site
• Uses proper tools and instruments while troubleshooting
• Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems
• Schedules arrival and departure with customers
• Communicates tactfully to offer suggestions if system problems are caused by the customer
• Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance
• Promptly and accurately completes all required paperwork
• Keeps supervisor and manager informed of new developments, changes, or customer complaints
• Signs up for memberships and technical organizations to improve knowledge and skills
• Keeps technical knowledge current regarding equipment and concepts
• Searches out and reads applicable manuals
• Other duties as assigned

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.