TEST - HVAC Service Technician

Hillard Electric, Inc; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Hillard Electric, Inc. is seeking a Service Technician to perform preventive maintenance, troubleshooting, repair, and installation of commercial HVAC equipment at customer sites. You will uphold safety standards, communicate clearly with clients, and complete required paperwork efficiently.

The role emphasizes responding to service calls promptly, following troubleshooting guides, and coordinating with customers and the service team to resolve issues while maintaining professional conduct.

Qualifications

• Experience reading and following troubleshooting guides to diagnose HVAC issues.
• Ability to explain problems and remedies clearly to customers.
• Strong focus on safety, system operations, and proper documentation of work.

Responsibilities

• Perform HVAC preventative maintenance and repairs on commercial equipment.
• Troubleshoot and diagnose equipment issues at customer sites.
• Install, service, and maintain HVAC systems as required by projects.
• Communicate effectively with customers to explain causes and next steps.
• Complete all required paperwork accurately and on time.
• Schedule arrivals and departures with customers and coordinate with team members.
• Keep supervisor informed of field developments and customer feedback.

Skills

Troubleshooting

Customer service

Communication

Time management

Documentation

Job description

The Service Technician is responsible for completing HVAC preventative maintenance and repairs. Tasked to troubleshoot, repair, maintain and install commercial HVAC and related equipment, you will work from customer premise in support of project-based contractual requirements in a timely and cost-effective manner.

Able to respond to the workload of service calls in a professional manner

Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps

Able to follow and utilize troubleshooting guides to identify problems in a short period of time

Position Responsibilities

Consistently checks system operations and safety and limit controls before leaving job locations

Ensures customers’ questions/concerns have been addressed before leaving the work site

Uses proper tools and instruments while troubleshooting

Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems

Schedules arrival and departure with customers

Communicates tactfully to offer suggestions if system problems are caused by the customer

Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance

Promptly and accurately completes all required paperwork

Keeps supervisor and manager informed of new developments, changes, or customer complaints

Signs up for memberships and technical organizations to improve knowledge and skills

Keeps technical knowledge current regarding equipment and concepts

Searches out and reads applicable manuals

Other duties as assigned

Travel Required

No .

Equal Opportunity Employer
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