HVAC Service Technician

Crete United; Matthews (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Crete United in Matthews, NC is seeking a service professional to respond to the workload of field service calls in a professional manner, ensuring safe operation and accurate troubleshooting. You will communicate clearly with customers, explain the cause of problems and remedies, and follow guides to resolve issues quickly.

You will schedule visits and departures, complete required paperwork, and keep supervisors informed of new developments or complaints.

Responsibilities

• Respond to workload of service calls in a professional manner
• Communicate effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps
• Able to follow and utilize troubleshooting guides to identify problems in a short period of time
• Consistently checks system operations and safety and limit controls before leaving job locations
• Ensures customers’ questions/concerns have been addressed before leaving the work site
• Uses proper tools and instruments while troubleshooting
• Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems
• Schedules arrival and departure with customers
• Communicates tactfully to offer suggestions if system problems are caused by the customer
• Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance
• Prompts and completes all required paperwork
• Keeps supervisor and manager informed of new developments, changes, or customer complaints
• Completes service reports daily; obtains customer signature on all service reports
• Signs up for memberships and technical organizations to improve knowledge and skills
• Keeps technical knowledge current regarding equipment and concepts
• Searches out and reads applicable manuals
• Other duties as assigned

Job description

Key Deliverables

• Able to respond to the workload of service calls in a professional manner
• Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps
• Able to follow and utilize troubleshooting guides to identify problems in a short period of time

Position Responsibilities

• Consistently checks system operations and safety and limit controls before leaving job locations
• Ensures customers’ questions/concerns have been addressed before leaving the work site
• Uses proper tools and instruments while troubleshooting
• Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems
• Schedules arrival and departure with customers
• Communicates tactfully to offer suggestions if system problems are caused by the customer
• Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance
• Promptly and accurately completes all required paperwork
• Keeps supervisor and manager informed of new developments, changes, or customer complaints
• Completes service reports daily; obtains customer signature on all service reports
• Signs up for memberships and technical organizations to improve knowledge and skills
• Keeps technical knowledge current regarding equipment and concepts
• Searches out and reads applicable manuals
• Other duties as assigned