HVAC Service Technician

Norse Home Solutions; Woodbury, Northern (MN, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Norse Home Solutions is seeking an HVAC Service Technician to diagnose, repair, and maintain heating, ventilation, and air conditioning systems across residential and commercial properties. The role emphasizes energy efficiency, system performance, and top-tier customer service.

Responsibilities include responding to service calls, performing preventive maintenance, and educating customers on operation and care.

Qualifications

• Strong technical skills and problem-solving ability in HVAC systems.
• Ability to work independently or as part of a team with safety training.
• Accurate documentation of service calls and parts usage required.

Responsibilities

• Diagnose HVAC system malfunctions using electrical and mechanical testing.
• Perform preventive maintenance on heating and cooling equipment.
• Repair or replace failed components safely and efficiently.
• Respond to emergency service calls promptly and professionally.
• Educate customers on system operation and energy efficiency.
• Inspect systems to ensure safety and performance.
• Troubleshoot electrical, airflow, and refrigeration issues.
• Complete service documentation and track materials used.
• Follow company safety policies and industry standards.
• Maintain professional communication and customer satisfaction at sites.

Skills

HVAC diagnostics

Electrical troubleshooting

Preventive maintenance

Refrigeration knowledge

Customer service

Problem-solving

Safety compliance

Job description

The HVAC Service Technician is responsible for diagnosing, repairing, and maintaining heating, ventilation, and air conditioning systems in residential and commercial properties. This role ensures optimal system performance, energy efficiency, and occupant comfort while providing exceptional customer service.

Technicians respond to service calls, perform preventive maintenance, troubleshoot mechanical and electrical issues, and replace defective components. They also communicate findings, recommend solutions, and educate customers on system operation and care. Emergency service may be required outside normal hours depending on service demands.

Ideal candidates possess strong technical skills, problem-solving ability, and professionalism. Knowledge of HVAC systems, tools, and safety procedures is essential, along with the ability to work independently or as part of a team. Accurate documentation of service calls, parts usage, and work performed is required to maintain operational records and support customer service.

What you'll be doing

• Diagnosing HVAC system malfunctions using electrical and mechanical testing
• Performing preventive maintenance on heating and cooling equipment
• Repairing or replacing failed components efficiently and safely
• Responding to emergency service calls promptly and professionally
• Educating customers on system operation, maintenance, and efficiency tips

Key Responsibilities

• Inspect HVAC systems to ensure safety, performance, and compliance
• Troubleshoot electrical, airflow, and refrigeration-related system issues accurately
• Complete service documentation and record materials used during service calls
• Follow all company safety policies, local codes, and industry standards
• Maintain professional communication and customer satisfaction at all job sites

Skills:

HVAC diagnostics, electrical troubleshooting, preventive maintenance, refrigeration knowledge, customer service, problem-solving, safety compliance