HVAC Service tech

Royaloakheating; Troy (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company car

Health insurance

Paid time off

Training & development

Job summary

A regional HVAC service provider is seeking an experienced HVAC Service Technician to diagnose, repair, and maintain heating and cooling systems. The ideal candidate will have at least 2 years of service experience, an EPA 608 Certification, and strong customer service skills. This full-time position requires travel and may involve evening and weekend work. Compensation includes benefits like performance bonuses and health insurance.

Qualifications

• 2+ years of HVAC service experience (or equivalent training).
• EPA 608 Certification.
• Valid driver’s license with a clean driving record.
• Ability to lift 50+ lbs.

Responsibilities

• Diagnose and repair HVAC equipment including furnaces and air conditioners.
• Perform routine maintenance and system tune-ups.
• Explain findings and recommended repairs to customers.

Skills

Troubleshooting

Customer service

Mechanical skills

Communication

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Company car
• Health insurance
• Paid time off
• Training & development

The HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential and light commercial heating, cooling, and ventilation systems. This role ensures high-quality workmanship, delivers exceptional customer service, and promotes the company’s values during every customer interaction.

Key Responsibilities

Service & Repair

• Diagnose and repair HVAC equipment including furnaces, air conditioners, heat pumps, mini-splits, humidifiers, and ventilation components.
• Perform routine maintenance and system tune‑ups.
• Verify system performance through testing, measuring, and adjustments.
• Follow company-approved diagnostic processes and service procedures.

Customer Communication

• Clearly explain findings, recommended repairs, and options to customers in an easy‑to‑understand way.
• Provide accurate quotes and obtain approval before performing work.
• Maintain a professional appearance and represent the company with integrity.

Documentation & Reporting

• Complete service tickets, checklists, and job notes accurately.
• Record part usage, labor hours, and equipment details.
• Use company software for scheduling, invoicing, and reporting.

Safety & Compliance

• Adhere to all safety protocols, industry standards, and local/national codes.
• Properly handle refrigerants and maintain EPA compliance.
• Maintain clean and organized tools, service vehicle, and workspace.

Team Collaboration

• Communicate effectively with dispatchers, managers, and other technicians.
• Participate in on‑call rotations as required.
• Attend training sessions to stay current with new technologies and products.

Qualifications

Required

• 2+ years of HVAC service experience (or equivalent training).
• EPA 608 Certification.
• Valid driver’s license with a clean driving record.
• Strong troubleshooting and mechanical skills.
• Ability to lift 50+ lbs and work in varying environments (attics, basements, crawlspaces).
• Experience with smart thermostats, zone systems, and advanced diagnostics.
• Strong customer service skills and professional communication.

Competencies

• Technical proficiency and mechanical aptitude
• Problem-solving and critical thinking
• Customer-focused mindset
• Time management and punctuality
• Attention to detail and accuracy
• Ability to work independently and as part of a team

Work Environment & Schedule

• Field-based position with travel between customer homes/businesses.
• Full-time role; may include evenings, weekends, or on-call rotations.
• Use of company vehicle, tools, and mobile devices.