HVAC Service Technician

Alliance Group, Inc.; City of Plattsburgh (NY); Hybrid; USD 38,572 - 48,216; Full time

Benefits offered by this job

Competitive pay

Comprehensive health insurance

401(k) plan with company matching

Generous paid time off

Employee Assistance Program (EAP)

Job summary

Alliance Group, Inc. is seeking a Full-time HVAC Service Technician in Plattsburgh, NY. This field-based role involves performing routine maintenance, troubleshooting, and repairs on residential and commercial HVAC systems. Ideal candidates should have 3-5 years of HVAC experience, excellent communication skills, problem-solving abilities, and a valid driver's license. Benefits include competitive pay, comprehensive health insurance, 401(k) plan with matching, and generous paid time off.

Qualifications

• 3 - 5 years of HVAC experience required (residential OR commercial - we will train).
• Strong interpersonal communication skills.
• Must be able to lift up to 50 lbs on a daily basis.

Responsibilities

• Perform routine maintenance, inspections, troubleshooting, and repairs on HVAC systems.
• Provide exceptional customer service by explaining issues and solutions to customers.
• Maintain a clean and organized work environment and company vehicle.

Skills

HVAC experience

Problem solving

Customer service

Time management

Communication skills

Education

EPA Certification

NH and/or VT Gas license

Job description

HVAC Service Technician

Department: Service

Employment Type: Full Time

Location: Plattsburgh, NY

Reporting To: HVAC Service Manager

Compensation: $28.00 - $35.00 / hour

Description

Job Summary: Alliance Group is seeking a Full-time HVAC Service Technician based out of our Plattsburgh, NY operations center.

This is a field-based position responsible for the routine maintenance, inspections, troubleshooting, and repairs on a variety of residential and commercial HVAC and related mechanical systems. This includes mini splits, boilers, refrigeration systems, oil and propane burner systems, chillers, package rooftops, and more. The ideal candidate must demonstrate excellent communication skills, as well as an aptitude for problem solving, time management, and high-level customer service.

Key Responsibilities

Role-Specific Duties:

• Determine diverse service issues, obtain any replacement parts, calibrate system to manufacturer’s recommendations for HVAC/R systems
• Safely perform and document scheduled preventive maintenance routines.
• Maintain proper stock, parts, tools, and safety equipment in the vehicle.

Organization-Specific Duties:

• Provide exceptional customer service by communicating and fully explaining current issues, timelines, and resolutions to customers when appropriate.
• Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services).
• Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
• Maintain a clean and organized work environment and company work vehicle.

Essential Qualifications and Competencies

Role-Specific:

• 3 - 5 years of HVAC experience required (residential OR commercial - we will train!)
• NH and/or VT Gas license preferred
• EPA Certification preferred
• Additional certifications such as S-Electrical, and NORA Oil are a plus.

Organization-Specific:

• Strong interpersonal communication skills.
• Ability to work efficiently.
• High level of reliability, follow-through, discretion and integrity.
• Proactive, positive problem-solving skills.
• Must maintain a company vehicle.
• Must be able to lift up to 50 lbs on a daily basis.
• Must be able to climb up and down Scaffolding, Ladders, Stairs as job requires.
• U.S. citizenship or a current, valid U.S. work permit is mandatory
• Applicants must have a valid, unrestricted driver's license.
• A background verification and motor vehicle check will be required.
• A pre-employment post-offer Human Performance Examination is required for this position.

Alliance Group Services values diversity and commit to making hiring decisions based on the skills and traits needed to be successful in this role. We are an Equal Opportunity Employer.

Benefits

• Competitive pay
• Comprehensive health insurance (including dental and vision)
• Health Saving Account with company contribution
• Paid Life Insurance
• Other voluntary insurance options
• 401(k) plan with company matching
• Generous paid time off
• Paid Holidays
• Annual Bonus Opportunity
• Employee Assistance Program (EAP)
• Professional development assistance
• Employee discount
• Company Apparel