HVAC Service Technician

IES Residential; Cincinnati (OH); On-site; USD 52,000 - 73,000; Full time

Job summary

IES Residential in Cincinnati, OH is seeking a skilled HVAC Service Technician to perform routine maintenance, diagnostics, and repairs on residential HVAC systems. You will diagnose issues, communicate clearly with homeowners, and complete detailed service documentation.

The role requires 2–4 years of experience, EPA certification, and the ability to work independently while upholding safety and code compliance. A valid driver’s license is preferred.

Qualifications

• HVAC knowledge of residential systems and components.
• Strong diagnostic and problem-solving abilities are essential.
• Excellent communication and customer service skills.

Responsibilities

• Respond to residential service calls; diagnose and repair HVAC malfunctions.
• Perform preventive maintenance, clean/replace filters, inspect coils, check refrigerant levels.
• Repair or replace defective parts and assist with system upgrades when needed.
• Explain issues and options to customers; promote service plans and energy tips.
• Maintain accurate service records and complete work orders via mobile apps.

Skills

HVAC knowledge

Customer service

Electrical/Mechanical understanding

Diagnostic tools proficiency

Communication skills

Independent work

Education

High school diploma or GED

Tools

HVAC diagnostic software

Job description

Job Summary

We are seeking a highly skilled and customer-focused HVAC Service Technician to join our team in Cincinnati, OH. This role is responsible for performing routine maintenance, diagnostics, and repairs on residential HVAC systems. The ideal candidate has strong technical expertise, exceptional problem-solving skills, and a commitment to delivering excellent customer service.

Key Responsibilities

• Service Calls & Diagnostics: Respond promptly to residential service requests, use advanced diagnostic tools to troubleshoot and identify HVAC system malfunctions, and test system components to determine necessary repairs or replacements.
• Routine Maintenance: Perform preventive maintenance tasks, including cleaning and replacing filters, inspecting coils, checking refrigerant levels, and lubricating fans and motors; conduct seasonal system tune‑ups to ensure optimal performance and energy efficiency.
• Repair, Replacement & Installation: Repair or replace defective parts such as compressors, thermostats, motors, and valves; perform system upgrades or complete installations when necessary, following manufacturer specifications and code requirements.
• Customer Communication & Service: Communicate clearly and professionally with customers to explain system issues, proposed repairs, and maintenance options; educate homeowners on system care, energy‑saving tips, and available service plans.
• Documentation & Reporting: Maintain accurate and timely records of all service visits, including diagnostics, repairs performed, and parts used; complete work orders, service tickets, and electronic documentation using mobile applications or standard forms.
• Safety, Compliance & Environmental Practices: Follow all safety procedures, including safe handling and disposal of refrigerants and hazardous materials; ensure all work complies with local, state, and federal codes and environmental regulations.
• Team Collaboration & Scheduling: Coordinate with dispatchers and other technicians to optimize service routes and minimize downtime; support teammates through knowledge sharing, mentoring, and collaboration on complex repairs; perform additional duties as assigned.

Minimum Education

None

Minimum Years of Experience

2‑4 years

Specific Qualifications

• High school diploma or GED required.
• Minimum of 2 years’ experience servicing HVAC systems (residential and/or light commercial).
• Valid EPA Certification.
• Strong understanding of electrical and mechanical components of HVAC systems.
• Proficient in using HVAC diagnostic tools and software.
• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• Must pass background check, drug screening, and have a valid driver’s license with clean driving record.

Physical Requirements

Ability to lift and carry up to 75 lbs., climb ladders, work in crawl spaces and attics, handle outdoor conditions year‑round, and work in environments involving dust, heat, noise, and tight spaces.

License Required

Yes

EEO Statement

PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affidavitative Action: The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.

View Your Equal Employment Opportunity rights under the law. Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminacion en el Lugar de Trabajo es Ilegal. Disability Accommodation: IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860‑1500 or any IES office to request assistance. IES Participates in E‑Verify. E‑Verify Information/Informacion sobre E‑Verify. English/Spanish Right to Work/Ley de Derecho al Trabajo English/Spanish.