HVAC Service Technician

KEP Electric; Cincinnati (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

IES is seeking a highly skilled HVAC Service Technician to join our Cincinnati team. You will perform routine maintenance, diagnostics, and repairs on residential HVAC systems with a focus on safety and customer satisfaction. Candidates should have 2-4 years of experience, EPA certification, and the ability to read technical manuals and use diagnostic tools.

Local candidates preferred. This role requires lifting up to 75 lbs, working in tight spaces, and adhering to codes.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years’ experience servicing HVAC systems (residential and/or light commercial).
• Valid EPA Certification.
• Strong understanding of electrical and mechanical components of HVAC systems.
• Proficient in using HVAC diagnostic tools and software.
• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• Must pass background check, drug screening, and have a valid driver’s license with a clean driving record.

Responsibilities

• Respond promptly to residential service requests.
• Use advanced diagnostic tools to troubleshoot HVAC malfunctions.
• Test and evaluate system components to determine repairs.
• Perform preventive maintenance: clean/replace filters, inspect coils, check refrigerant, lubricate fans/motors.
• Perform system upgrades or replacements when needed per code and specs.
• Explain issues and recommended maintenance to customers.
• Maintain accurate service records and complete work orders.
• Follow safety procedures and environmental regulations.
• Coordinate with dispatchers to optimize routes and support teammates.

Skills

Customer service

Troubleshooting

Communication

Independent work

Education

High school diploma or GED

EPA Certification

Tools

HVAC diagnostic tools

HVAC software

Job description

Job Summary

We are seeking a highly skilled and customer‑focused HVAC Service Technician to join our team in Cincinnati, OH. This role is responsible for performing routine maintenance, diagnostics, and repairs on residential HVAC systems. The ideal candidate has strong technical expertise, exceptional problem‑solving skills, and a commitment to delivering excellent customer service.

Key Responsibilities

• Service Calls & Diagnostics
  • Respond promptly to residential service requests.
  • Use advanced diagnostic tools to troubleshoot and identify HVAC system malfunctions.
  • Test and evaluate system components to determine necessary repairs or replacements.
• Routine Maintenance
  • Perform preventive maintenance tasks, including cleaning and replacing filters, inspecting coils, checking refrigerant levels, and lubricating fans and motors.
  • Conduct seasonal system tune‑ups to ensure optimal performance and energy efficiency.
• Repair, Replacement & Installation
  • Repair or replace defective parts such as compressors, thermostats, motors, and valves.
  • Perform system upgrades or complete installations when necessary, following manufacturer specifications and code requirements.
• Customer Communication & Service
  • Communicate clearly and professionally with customers to explain system issues, proposed repairs, and maintenance options.
  • Educate homeowners on system care, energy‑saving tips, and available service plans.
• Documentation & Reporting
  • Maintain accurate and timely records of all service visits, including diagnostics, repairs performed, and parts used.
  • Complete work orders, service tickets, and electronic documentation using mobile applications or standard forms.
• Safety, Compliance & Environmental Practices
  • Follow all safety procedures, including the safe handling and disposal of refrigerants and hazardous materials.
  • Ensure all work complies with local, state, and federal codes and environmental regulations.
• Team Collaboration & Scheduling
  • Coordinate with dispatchers and other technicians to optimize service routes and minimize downtime.
  • Support teammates through knowledge sharing, mentoring, and collaboration on complex repairs.
  • Perform additional duties as assigned.

Minimum Education

None

Minimum Years Of Experience

2-4 years

Qualifications

• High school diploma or GED required.
• Minimum of 2 years’ experience servicing HVAC systems (residential and/or light commercial).
• Valid EPA Certification.
• Strong understanding of electrical and mechanical components of HVAC systems.
• Proficient in using HVAC diagnostic tools and software.
• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• Must pass background check, drug screening, and have a valid driver’s license with a clean driving record.

Physical Requirements

• Ability to lift and carry up to 75 lbs.
• Climb ladders, work in crawl spaces and attics, and handle outdoor conditions year‑round.
• Work in environments involving dust, heat, noise, and tight spaces.

License Required

Yes

Job Locations

US-OH-Cincinnati

EEO Statement

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860‑1500 or any IES office to request assistance.