HVAC Service Team Lead - Mentor Techs & Deliver Quality

Happy Hiller; Bowling Green (KY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401k Plan with Company Match

Paid Training

Job summary

Hiller is seeking an HVAC Technician to join our Bowling Green team. You will perform service inspections, diagnose HVAC issues, and complete work with quality and care to code requirements.

You will mentor technicians, maintain safety standards, and communicate findings with written options. Our role requires EPA certification, a Kentucky Journeyman license, and reliable teamwork in a fast-paced environment.

Join a company with career paths, paid training, and a 401k plan.

Qualifications

• EPA Certification required.
• Kentucky Journeyman License required.
• Minimum two years’ HVAC service experience preferred.

Responsibilities

• Create a care culture.
• Provide a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.
• Mentor and develop technicians under his/her care to achieve the desired performance metrics.
• Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
• Understand when to issue a “Lock Out/Tag Out” tag and the required follow‑up steps.
• Proper use of down tag.
• When issues are identified, prepare a detailed finding report with pictures to discuss with the customer.
• Present repair options to include cost using the options sheet.
• Support technicians and apprentices on troubleshooting issues as needed.
• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
• Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.
• Facilitate orders for all parts required for appointments and ensure preparedness for the day of service.
• Process warranty parts and paperwork as the job is completed.
• Record all material used or consumed on the job for job costing and replenishing.
• Facilitate rescheduling customer appointment if call is not complete.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep truck clean, stocked and accurately inventoried.
• Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Inform a supervisor and/or manager if the customer does not have HVAC service before leaving the call.
• Communicate the benefits of Club Memberships.
• Manage to performance metrics scorecard.
• Report any safety issues to supervisor and/or manager.
• Support supervisor and/or manager as a resource who can make decisions on behalf of the company for the technician team.
• Perform other duties as assigned.

Skills

Customer service

Team player

Attention to detail

Analytical skills

Communication

Education

High School diploma/GED

EPA Certification

Kentucky Journeyman License

Job description

Hiller is seeking an HVAC Technician to join our Bowling Green team. You will perform service inspections, diagnose HVAC issues, and complete work with quality and care to code requirements.

You will mentor technicians, maintain safety standards, and communicate findings with written options. Our role requires EPA certification, a Kentucky Journeyman license, and reliable teamwork in a fast-paced environment.

Join a company with career paths, paid training, and a 401k plan.