Senior HVAC Service Team Lead – Commercial

Hiller Plumbing, Heating, Cooling & Electrical; Nashville (TN); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid life insurance ($50,000)

Company paid vacation

Paid holidays

Medical Flex Spending accounts

Job summary

Hiller Plumbing, Heating, Cooling & Electrical is seeking an experienced HVAC Technician to deliver high-quality residential services in Nashville. You will train team members, provide transparent pricing, and perform thorough inspections with clear written reports for customers.

The role emphasizes mentoring technicians, coordinating with departments, and delivering detailed findings with repair options. A valid driver's license and EPA certification are required, with strong customer service

Qualifications

• High School diploma or GED required.
• Minimum 2 years experience preferred in commercial HVAC maintenance.
• EPA Certification required.
• Valid driver's license and insurability per company policy.
• Ability to read blueprints, plans and manuals.
• Excellent customer service skills and teamwork.

Responsibilities

• Create a positive customer experience by ensuring all team members are properly trained to complete jobs correctly the first time with quality, care, and to applicable codes to avoid refunds and recalls.
• Consistently provide accurate True Transparency pricing.
• Mentor and develop technicians under his/her care to achieve the desired performance metrics.
• Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
• Prepare a detailed finding report with pictures to discuss with the customer.
• Present repair options including cost using the options sheet.
• Support technicians and apprentices on troubleshooting issues as needed.
• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Perform other duties as assigned.

Skills

EPA Certification

Customer service

Blueprints reading

Attention to detail

Team player

Education

High School Diploma or GED

Job description

Hiller Plumbing, Heating, Cooling & Electrical is seeking an experienced HVAC Technician to deliver high-quality residential services in Nashville. You will train team members, provide transparent pricing, and perform thorough inspections with clear written reports for customers.

The role emphasizes mentoring technicians, coordinating with departments, and delivering detailed findings with repair options. A valid driver's license and EPA certification are required, with strong customer service