HVAC Service & Small Projects Manager

Milltown-Plumbing; Chelmsford (MA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Paid Time Off

Weekly Pay

Bonuses

401(k) Match

Educational Allowances/Reimbursement

Health, Life and Dental Insurance

Paid Holidays

Boot Compensation

Paid Training

Job summary

MillTown is seeking an experienced Commercial Service Manager to oversee our service department, guiding technicians to deliver reliable, high-quality work. You will lead scheduling, ensure compliance with safety standards, and drive customer satisfaction while managing budgets and departmental goals.

Join a team with 45 years of industry leadership in plumbing, heating, cooling, and electrical services. This role requires strong leadership, organization, and communication skills in a fast-paced

Qualifications

• Experience leading a service team and coordinating field technicians.
• Strong customer service orientation and problem-solving.
• Ability to manage budgets and operate under safety standards.
• Experience in scheduling and dispatch coordination.
• Familiarity with OSHA standards.

Responsibilities

• Supervise and lead the Commercial Service Team.
• Manage and evaluate field technicians.
• Conduct ride-alongs and provide feedback.
• Ensure repairs and installs meet quality standards and permits as needed.
• Oversee scheduling with dispatcher to maximize productivity and profits.
• Ensure technicians are dispatched effectively.
• Assist technicians with field issues.
• Facilitate weekly one-on-one meetings with technicians.
• Resolve customer issues to ensure satisfaction.
• Ensure compliance with laws and company requirements.
• Maintain departmental budget and meet company goals.
• Handle clerical duties related to technician paperwork and timekeeping.
• Pricing for special projects; oversee billing clerk.
• Perform additional duties as needed.

Skills

Leadership

Organization

Communication

Decision making

Public speaking

Job description

HVAC Service & Small Projects Manager

Benefits:

• Paid Time Off
• Weekly Pay
• Bonuses
• Up to 4% 401(k) Match
• Paid Training, Educational Allowances/Reimbursement for Field-related Courses
• Health, Life and Dental Insurance
• Paid Holidays
• Boot Compensation

Full job description

We're seeking an experienced Commercial Service Manager to provide support to our Commercial Service Technicians. Your daily routine will include leading a Service Department to meet or exceed customer expectations by delivering consistent quality service.

MillTown has provided industry-leading services to grow our business for over 45 years and we're on a mission to be a great place to work. We're the go-to experts for plumbing, heating, cooling, and electrical services.

Essential Duties and Responsibilities*

• Supervise and lead the Commercial Service Team
• Manage and Evaluate Field Technicians
• Conduct Ride-Alongs with Technicians and provide feedback
• Ensure all repairs and installs are completed to the highest quality standards and if necessary, all permits are obtained
• Manage workload and schedules with Dispatcher to best utilize manpower and maximizes profits
• Ensure Technicians are being dispatched effectively
• Assist Technicians with issues while in the field
• Facilitate weekly one-on-one meetings with Technicians
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
• Ensure all team members comply with OSHA safety standards
• Manage and stay within departmental budget
• Meet or exceed all company goals
• Perform clerical duties associated with, but not limited to Field Technician paperwork, personnel evaluations, and expense reports, timesheets
• Pricing Special Projects
• Overseeing the billing clerk
• Additional duties as needed

Desired Skills and Experience

• Ability to inspire and lead others to attain company goals
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Quick, sound decision-making abilities
• Good presentation and public speaking skills is a plus
• Ability to build trust and demonstrate empathy
• Excel in a fast-paced, goal-driven environment

Qualifications*

• 5+ Years Experience
• Customer service skills
• Clean driving record

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

MillTown is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.

Job Type: Full-time

Pay: $100,000 - $150,000 annually

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record