HVAC Service Scheduler & Operations Coordinator

Terry's Heating & Air Conditioning; Twin Falls (ID); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

401(k) match

Training & development

Year-round employment

Advancement opportunities

Supportive workplace

Job summary

Terry's Heating and Air Conditioning in Twin Falls, Idaho, is seeking a Service Scheduling Dispatcher to oversee technician schedules, coordinate service requests, and maintain clear communication with customers throughout the service process.

The role emphasizes organization, prioritization, and teamwork with office staff to improve daily efficiency. You'll work Monday–Friday, 7:30 AM–5:00 PM, with potential overtime, and earn hourly pay between $21 and $29 based on experience.

Qualifications

• Two or more years of dispatching, scheduling, or service coordination experience preferred.
• Previous experience in HVAC, plumbing, electrical, construction, or another home service industry is beneficial.
• Outstanding communication and customer service skills.
• Strong organizational abilities with excellent attention to detail.
• Ability to manage changing priorities in a fast-paced office.
• Experience using dispatching, scheduling CRM, or service management software.
• Comfortable coordinating multiple field employees throughout the day.
• Strong computer skills and willingness to learn new systems.
• Professional attitude with effective problem-solving skills.
• Dependable attendance and commitment to delivering exceptional service.

Responsibilities

• Receive incoming customer calls in a courteous and professional manner.
• Schedule repair, maintenance, and installation appointments.
• Assign service calls based on technician availability, location, experience, and priority.
• Monitor daily schedules and make adjustments as new requests or schedule changes occur.
• Keep customers informed regarding arrival times, delays, and appointment updates.
• Coordinate return visits, warranty calls, maintenance appointments, and follow-up services.
• Maintain accurate customer records, work orders, and scheduling information within company software.
• Support technicians by providing timely communication throughout the workday.
• Work closely with managers and office staff to improve daily efficiency.
• Assist with general administrative responsibilities when needed.

Skills

Dispatching experience

Scheduling experience

Customer service

Organizational skills

Communication skills

CRM software

Tools

CRM software

Service management software

Dispatching software

Job description

Terry's Heating and Air Conditioning in Twin Falls, Idaho, is seeking a Service Scheduling Dispatcher to oversee technician schedules, coordinate service requests, and maintain clear communication with customers throughout the service process.

The role emphasizes organization, prioritization, and teamwork with office staff to improve daily efficiency. You'll work Monday–Friday, 7:30 AM–5:00 PM, with potential overtime, and earn hourly pay between $21 and $29 based on experience.