HVAC Customer Service Specialist – Scheduling & Growth

Element-Heating-; Twin Falls (ID); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Match

Paid Vacation

Sick Pay

Paid Holidays

Advancement Opportunities

Dynamic Work Environment

Job summary

Element Heating & Cooling is seeking a Customer Service Representative to join our Twin Falls team. The CSR will handle scheduling for technicians and estimators, answer and direct calls, and perform outbound calls to fill the schedule while maintaining excellent customer service.

The role requires strong communication, multitasking abilities, and reliability. Local knowledge of the Magic Valley area is a plus; the position is on-site in Twin Falls, Idaho.

Qualifications

• 2 years of office/customer service experience
• Knowledge of the Magic Valley and Mini Cassia areas a plus
• Proficient in QuickBooks, Microsoft Office, Word & Excel
• Detail-oriented with accurate data entry
• Ability to multitask and work independently
• Strong verbal and written communication
• Punctual, reliable and self-motivated

Responsibilities

• Monitor GPS tracking and technician workload
• Qualify and schedule sales leads for technicians
• Enter customer information into scheduling system and coordinate with dispatcher
• Answer phones and be the primary customer contact
• Prioritize service calls for current and next day schedules
• Perform general office duties: filing, data entry, scanning, payments
• Make outbound calls to existing customers and follow up on leads
• Greet and direct customers and vendors

Skills

Customer service

Office multitasking

Strong communication

Dependable & punctual

Education

High school diploma

Tools

QuickBooks

Microsoft Office

Word

Excel

Job description

Element Heating & Cooling is seeking a Customer Service Representative to join our Twin Falls team. The CSR will handle scheduling for technicians and estimators, answer and direct calls, and perform outbound calls to fill the schedule while maintaining excellent customer service.

The role requires strong communication, multitasking abilities, and reliability. Local knowledge of the Magic Valley area is a plus; the position is on-site in Twin Falls, Idaho.