HVAC Service Scheduler & Operations Coordinator

Century Mechanical Holdings; Milford (CT); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training and development

Vision insurance

Job summary

Century Mechanical Holdings in Milford, CT is seeking an organized and detail-oriented HVAC Service Coordinator to be the primary link between customers, service technicians, and management. You will schedule and dispatch technicians, manage work orders in ServiceTitan, handle customer communications, maintain maintenance agreements, and support billing and documentation.

The role offers a competitive hourly pay of $25–$28 with benefits and opportunities for advancement.

Qualifications

• 1-3+ years of experience in HVAC or similar service industry.
• Strong scheduling, dispatching, and administrative skills.
• Excellent customer service and communication abilities.
• Ability to multitask in a fast-paced environment.
• Knowledge of HVAC systems is a plus.
• ServiceTitan experience is a plus.

Responsibilities

• Scheduling & Dispatching: schedule and dispatch technicians based on availability, location, and skill set.
• Work Order Management: create, review, update, and close out work orders in ServiceTitan.
• Customer Service: answer calls, emails, and service requests, communicate updates.
• Maintenance Agreements: create, renew, and track residential and light commercial agreements.
• Administrative & Technician Support: assist with timecards, billing, parts coordination, and reporting.

Skills

Scheduling

Dispatching

Customer service

Multitasking

Organizational skills

HVAC terminology knowledge

Independence

ServiceTitan experience

Tools

ServiceTitan

Job description

Century Mechanical Holdings in Milford, CT is seeking an organized and detail-oriented HVAC Service Coordinator to be the primary link between customers, service technicians, and management. You will schedule and dispatch technicians, manage work orders in ServiceTitan, handle customer communications, maintain maintenance agreements, and support billing and documentation.

The role offers a competitive hourly pay of $25–$28 with benefits and opportunities for advancement.