HVAC Service Scheduler & Dispatcher - Service Titan Pro

Century Mechanical Holdings; Wolcott (CT); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Century Mechanical Holdings is seeking an HVAC Service Coordinator to serve as the primary contact between customers, field technicians, and management. You will schedule, dispatch, and coordinate service calls, ensuring timely communication and efficient use of company resources.

You will manage work orders in Service Titan, handle permits, and support billing and customer satisfaction while maintaining accurate records and a proactive, service-first mindset.

Qualifications

• 2+ years’ experience in HVAC, plumbing, electrical, or a service-based industry.
• Strong administrative, scheduling, and customer service skills.
• Familiarity with permit processes and local municipality requirements (preferred).
• Experience with Service Titan.
• Attention to detail and ability to manage multiple priorities.
• Professional communication skills—both written and verbal.

Responsibilities

• Create, review, and close out work orders in Service Titan.
• Verify job details (customer information, equipment, warranty, maintenance agreements).
• Ensure accurate coding for labor, parts, and warranties.
• Collect and enter purchase orders or authorization numbers when required.
• Apply for and track permits for HVAC installations, replacements, and service jobs.
• Assign and dispatch service technicians based on skill set, availability, and location.
• Monitor technician workloads and adjust schedules to maximize efficiency.
• Track work orders in Service Titan and maintain a daily/weekly service calendar.
• Answer inbound service calls, emails, and portal requests from customers.
• Schedule service appointments with accurate arrival windows.
• Communicate delays, reschedules, and service updates to customers.
• Register warranties for new installations with manufacturers.
• Create, renew, and track maintenance agreements.
• Assist with timecard verification and approval for technicians.
• Generate daily/weekly/monthly service performance reports.
• Support billing and collections with complete documentation.

Skills

Administrative skills

Scheduling

Customer service

Service Titan

Permits

Detail oriented

Communication

Job description

Century Mechanical Holdings is seeking an HVAC Service Coordinator to serve as the primary contact between customers, field technicians, and management. You will schedule, dispatch, and coordinate service calls, ensuring timely communication and efficient use of company resources.

You will manage work orders in Service Titan, handle permits, and support billing and customer satisfaction while maintaining accurate records and a proactive, service-first mindset.