HVAC Service Coordinator Connecticut Air

Century Mechanical Holdings; Milford (CT); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training and development

Vision insurance

Job summary

Century Mechanical Holdings in Milford, CT is seeking an organized and detail-oriented HVAC Service Coordinator to be the primary link between customers, service technicians, and management. You will schedule and dispatch technicians, manage work orders in ServiceTitan, handle customer communications, maintain maintenance agreements, and support billing and documentation.

The role offers a competitive hourly pay of $25–$28 with benefits and opportunities for advancement.

Qualifications

• 1-3+ years of experience in HVAC or similar service industry.
• Strong scheduling, dispatching, and administrative skills.
• Excellent customer service and communication abilities.
• Ability to multitask in a fast-paced environment.
• Knowledge of HVAC systems is a plus.
• ServiceTitan experience is a plus.

Responsibilities

• Scheduling & Dispatching: schedule and dispatch technicians based on availability, location, and skill set.
• Work Order Management: create, review, update, and close out work orders in ServiceTitan.
• Customer Service: answer calls, emails, and service requests, communicate updates.
• Maintenance Agreements: create, renew, and track residential and light commercial agreements.
• Administrative & Technician Support: assist with timecards, billing, parts coordination, and reporting.

Skills

Scheduling

Dispatching

Customer service

Multitasking

Organizational skills

HVAC terminology knowledge

Independence

ServiceTitan experience

Tools

ServiceTitan

Job description

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Location: Milford, CT
Pay: $25–$28 per hour + Benefits

Position Summary

We are seeking an organized and detail-oriented HVAC Service Coordinator to join our team in Milford, CT. This position serves as the primary point of contact between customers, service technicians, and management.

The ideal candidate will have strong scheduling, dispatching, and administrative skills. This role is responsible for coordinating daily service operations, managing work orders, and ensuring excellent customer service.

Essential Duties and Responsibilities

Scheduling & Dispatching

• Schedule and dispatch HVAC service technicians based on availability, location, and skill set.
• Manage daily and weekly service calendars to maximize efficiency.
• Monitor technician schedules and adjust appointments as needed.
• Track service calls and work orders in ServiceTitan.

Work Order Management

• Create, review, update, and close out work orders in ServiceTitan.
• Verify customer information, equipment details, warranties, and maintenance agreements.
• Ensure accurate documentation of labor, materials, and parts.
• Process purchase orders and authorization numbers as needed.

Customer Service

• Answer incoming calls, emails, and service requests.
• Schedule appointments and communicate arrival times.
• Provide customers with updates regarding service calls, delays, and rescheduling.
• Address customer concerns and elevate issues when necessary.

Maintenance Agreements

• Create, renew, and track residential and light commercial maintenance agreements.
• Follow up with customers regarding expiring agreements.
• Schedule preventative maintenance appointments.

Administrative & Technician Support

• Assist with technician timecard verification and service documentation.
• Support billing and collections by ensuring work orders are accurate and complete.
• Coordinate parts and materials with technicians and warehouse personnel.
• Maintain accurate service records and generate reports as needed.
• Communicate daily updates between technicians, customers, and management.

Requirements

• 1-3+ years of experience in HVAC, plumbing, electrical, or a similar service-based industry.
• Strong scheduling, dispatching, and administrative skills.
• Excellent customer service and communication skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Knowledge of HVAC systems and terminology is a plus.
• Ability to work independently and collaboratively with the service team.
• ServiceTitan experience a plus

Compensation & Benefits

$25–$28 per hour, based on experience

We offer a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company matching
• Paid time off (PTO)
• Life insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Employee assistance program
• Professional development assistance
• Tuition reimbursement

Physical Requirements

• Ability to sit for extended periods.
• Frequent computer, keyboard, and mouse use.
• Prolonged screen viewing.
• Ability to lift up to 25 pounds as needed.