HVAC Service Coordinator — QuickBooks Online & Service Titan

Copperhead Plumbing; New Jersey; In loco; USD 45.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Tuition reimbursement

Vision insurance

Descrizione del lavoro

Century Mechanical Holdings is seeking a detail-oriented HVAC service coordinator in New Jersey to act as the primary contact between customers, field technicians, and management. You will schedule, dispatch, and coordinate service calls, ensuring timely communication and efficient use of resources, while supporting the service team.

The role emphasizes strong QuickBooks Online proficiency, Service Titan experience, and multi-tasking in a fast-paced environment.

Competenze

• Must have extensive QuickBooks Online knowledge.
• Must have Service Titan experience.
• 2+ years in HVAC, plumbing, electrical, or a service-based industry.

Mansioni

• Work Order Management: create, review, and close out work orders in Service Titan and ensure accurate job details.
• Permitting: apply for and track permits for HVAC installations, replacements, and service jobs.
• Scheduling & Dispatching: assign/dispatch technicians based on skills, availability, and location; maintain calendar.
• Customer & Client Service: answer inbound calls, schedule appointments with accurate windows, and communicate delays or updates.
• Warranty Registration: register warranties for new installations and track expiry dates.
• Maintenance Agreements: create, renew, and track residential or light commercial maintenance agreements.
• Administrative & Reporting: assist with timecards, maintain service records, and generate performance reports.
• Team & Technician Support: provide job details and coordinate with warehouse/parts team.

Conoscenze

QuickBooks Online

Service Titan

HVAC experience

Descrizione del lavoro

Century Mechanical Holdings is seeking a detail-oriented HVAC service coordinator in New Jersey to act as the primary contact between customers, field technicians, and management. You will schedule, dispatch, and coordinate service calls, ensuring timely communication and efficient use of resources, while supporting the service team.

The role emphasizes strong QuickBooks Online proficiency, Service Titan experience, and multi-tasking in a fast-paced environment.