HVAC Service & Sales Growth Leader

Apex Service Partners, LLC; Indiana (PA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Paid holidays

Leadership development

Job summary

Apex Service Partners, LLC is seeking an experienced HVAC Service & Sales Manager to lead and grow our service and sales operations across the Greater Elkhart area. You will build high-performing teams, improve efficiency, and deliver an exceptional customer experience.

If you have proven leadership in service and sales, coachable teams, and a track record of driving KPI improvements, you will thrive in our fast-paced, growth-oriented environment with a clear path to career advancement.

Qualifications

• 3+ years of leadership experience managing service, sales, operations, or field-based teams.
• Proven ability to drive team performance, accountability, and revenue growth.
• Strong coaching and employee development skills.
• Experience managing KPIs and implementing process improvements.
• Exceptional communication and leadership abilities.
• Strong customer service mindset and problem-solving skills.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Valid driver's license and clean driving record.

Responsibilities

• Lead, coach, and develop a team of service technicians and comfort advisors.
• Drive service, maintenance, and replacement sales performance across the operation.
• Monitor and improve key performance indicators including revenue, conversion rates, average ticket, membership growth, and customer satisfaction.
• Conduct ride-alongs, field training, and ongoing coaching to support employee development.
• Partner with dispatch and operations teams to maximize scheduling efficiency and team productivity.
• Manage customer escalations and ensure exceptional service recovery when needed.
• Perform job site visits and quality assurance inspections.
• Support recruiting, onboarding, and retention efforts for service team members.
• Ensure compliance with safety standards, company policies, and operational best practices.
• Collaborate with leadership to develop and execute growth strategies.

Skills

Leadership experience

Team development

KPI management

Sales growth focus

Communication skills

Tools

ServiceTitan

Field service software

Job description

Apex Service Partners, LLC is seeking an experienced HVAC Service & Sales Manager to lead and grow our service and sales operations across the Greater Elkhart area. You will build high-performing teams, improve efficiency, and deliver an exceptional customer experience.

If you have proven leadership in service and sales, coachable teams, and a track record of driving KPI improvements, you will thrive in our fast-paced, growth-oriented environment with a clear path to career advancement.