HVAC Service Ops Leader, P&L & Growth

Blue Mountain Air, Inc.

Vacaville (CA)

On-site

USD 95,000 - 120,000

Full time

33 hours ago
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Benefits offered by this job

Company Vehicle
401k
Life Insurance
Paid Time Off
Paid Holidays

Job summary

Blue Mountain Air, Inc. seeks a Manager of HVAC Service Operations to own the P&L for our HVAC service department, driving revenue, margin, and service quality across multiple properties in California.

You will lead technicians, dispatchers, and coordinators, ensuring on-time, within-budget service delivery and strong customer relationships. The role focuses on maintenance, service, repairs, and equipment replacement for apartment communities and senior living properties, with travel across the

Qualifications

  • 5+ years of HVAC service operations experience.
  • At least 3 years in a P&L-owning management role.
  • Strong knowledge of HVAC systems, codes, safety and EPA requirements.
  • Proven ability to lead technicians and support staff.
  • Experience budgeting, pricing, and financial reporting.
  • Valid driver’s license and ability to travel across the service territory.

Responsibilities

  • Own the department's P&L: revenue growth, gross margin, labor efficiency, and expense management across maintenance, service, and replacement lines.
  • Grow and retain the maintenance agreement (PSA) base, including renewal rates and expanding coverage across the apartment and senior living portfolio.
  • Oversee day-to-day service and dispatch operations, including response times, first-time fix rates, and technician scheduling and routing.
  • Conduct customer site visits for new opportunities to evaluate project requirements and identify replacement opportunities.
  • Prepare estimates, proposals, and quotations for HVAC service, repair, and replacement projects.
  • Partner with warehouse and procurement on parts availability and inventory planning.
  • Direct the replacement/change-out business: quoting, sales support, and coordination with warehouse and procurement on equipment availability.
  • Hire, train, and manage technicians, dispatchers, and service coordinators; set performance standards and conduct regular reviews.
  • Serve as the primary relationship owner with property managers, regional managers, and ownership groups across serviced communities.
  • Ensure compliance with safety standards, licensing requirements, and manufacturer warranty procedures.
  • Track and report department KPIs (revenue, margin, agreement retention, callback rate, customer satisfaction) to leadership.
  • Support BMCS's broader HVAC growth strategy, including expansion into new service territories.

Skills

HVAC operations
P&L management
Team leadership
Budgeting
Customer relationship

Education

High school diploma or equivalent
Bachelor’s degree in business or engineering preferred

Tools

ServiceTitan
CRM software

Job description

Blue Mountain Air, Inc. seeks a Manager of HVAC Service Operations to own the P&L for our HVAC service department, driving revenue, margin, and service quality across multiple properties in California.

You will lead technicians, dispatchers, and coordinators, ensuring on-time, within-budget service delivery and strong customer relationships. The role focuses on maintenance, service, repairs, and equipment replacement for apartment communities and senior living properties, with travel across the

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