HVAC Service Ops Leader, P&L & Growth

Blue Mountain Air, Inc.; Vacaville (CA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Company Vehicle

401k

Life Insurance

Paid Time Off

Paid Holidays

Job summary

Blue Mountain Air, Inc. seeks a Manager of HVAC Service Operations to own the P&L for our HVAC service department, driving revenue, margin, and service quality across multiple properties in California.

You will lead technicians, dispatchers, and coordinators, ensuring on-time, within-budget service delivery and strong customer relationships. The role focuses on maintenance, service, repairs, and equipment replacement for apartment communities and senior living properties, with travel across the

Qualifications

• 5+ years of HVAC service operations experience.
• At least 3 years in a P&L-owning management role.
• Strong knowledge of HVAC systems, codes, safety and EPA requirements.
• Proven ability to lead technicians and support staff.
• Experience budgeting, pricing, and financial reporting.
• Valid driver’s license and ability to travel across the service territory.

Responsibilities

• Own the department's P&L: revenue growth, gross margin, labor efficiency, and expense management across maintenance, service, and replacement lines.
• Grow and retain the maintenance agreement (PSA) base, including renewal rates and expanding coverage across the apartment and senior living portfolio.
• Oversee day-to-day service and dispatch operations, including response times, first-time fix rates, and technician scheduling and routing.
• Conduct customer site visits for new opportunities to evaluate project requirements and identify replacement opportunities.
• Prepare estimates, proposals, and quotations for HVAC service, repair, and replacement projects.
• Partner with warehouse and procurement on parts availability and inventory planning.
• Direct the replacement/change-out business: quoting, sales support, and coordination with warehouse and procurement on equipment availability.
• Hire, train, and manage technicians, dispatchers, and service coordinators; set performance standards and conduct regular reviews.
• Serve as the primary relationship owner with property managers, regional managers, and ownership groups across serviced communities.
• Ensure compliance with safety standards, licensing requirements, and manufacturer warranty procedures.
• Track and report department KPIs (revenue, margin, agreement retention, callback rate, customer satisfaction) to leadership.
• Support BMCS's broader HVAC growth strategy, including expansion into new service territories.

Skills

HVAC operations

P&L management

Team leadership

Budgeting

Customer relationship

Education

High school diploma or equivalent

Bachelor’s degree in business or engineering preferred

Tools

ServiceTitan

CRM software

Job description

Blue Mountain Air, Inc. seeks a Manager of HVAC Service Operations to own the P&L for our HVAC service department, driving revenue, margin, and service quality across multiple properties in California.

You will lead technicians, dispatchers, and coordinators, ensuring on-time, within-budget service delivery and strong customer relationships. The role focuses on maintenance, service, repairs, and equipment replacement for apartment communities and senior living properties, with travel across the