Manager of HVAC Service Operations

Blue Mountain Air, Inc.; Vacaville (CA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Company Vehicle

401k

Life Insurance

Paid Time Off

Paid Holidays

Job summary

Blue Mountain Air, Inc. seeks a Manager of HVAC Service Operations to own the P&L for our HVAC service department, driving revenue, margin, and service quality across multiple properties in California.

You will lead technicians, dispatchers, and coordinators, ensuring on-time, within-budget service delivery and strong customer relationships. The role focuses on maintenance, service, repairs, and equipment replacement for apartment communities and senior living properties, with travel across the

Qualifications

• 5+ years of HVAC service operations experience.
• At least 3 years in a P&L-owning management role.
• Strong knowledge of HVAC systems, codes, safety and EPA requirements.
• Proven ability to lead technicians and support staff.
• Experience budgeting, pricing, and financial reporting.
• Valid driver’s license and ability to travel across the service territory.

Responsibilities

• Own the department's P&L: revenue growth, gross margin, labor efficiency, and expense management across maintenance, service, and replacement lines.
• Grow and retain the maintenance agreement (PSA) base, including renewal rates and expanding coverage across the apartment and senior living portfolio.
• Oversee day-to-day service and dispatch operations, including response times, first-time fix rates, and technician scheduling and routing.
• Conduct customer site visits for new opportunities to evaluate project requirements and identify replacement opportunities.
• Prepare estimates, proposals, and quotations for HVAC service, repair, and replacement projects.
• Partner with warehouse and procurement on parts availability and inventory planning.
• Direct the replacement/change-out business: quoting, sales support, and coordination with warehouse and procurement on equipment availability.
• Hire, train, and manage technicians, dispatchers, and service coordinators; set performance standards and conduct regular reviews.
• Serve as the primary relationship owner with property managers, regional managers, and ownership groups across serviced communities.
• Ensure compliance with safety standards, licensing requirements, and manufacturer warranty procedures.
• Track and report department KPIs (revenue, margin, agreement retention, callback rate, customer satisfaction) to leadership.
• Support BMCS's broader HVAC growth strategy, including expansion into new service territories.

Skills

HVAC operations

P&L management

Team leadership

Budgeting

Customer relationship

Education

High school diploma or equivalent

Bachelor’s degree in business or engineering preferred

Tools

ServiceTitan

CRM software

Job description

Join the outstanding team at Blue Mountain. We are a group of professionals dedicated to quality craftsmanship and customer satisfaction. We’re looking for service technician team members. Does this sound like you?

Are you committed to delivering quality results?

Do you have experience in achieving customer satisfaction?

Are you driven to deliver quality workmanship on time and within the budget?

Do you believe in troubleshooting and trying again until you find the right method to exceed expectations?

Do you communicate quickly and clearly, with great follow-through?

Enjoy Competitive Benefits

Blue Mountain values our team members and shows it with competitive benefits for those pursuing construction and HVAC careers. This includes:

Compensation Packages

You will be highly compensated for your position, with an opportunity for a successful career and retirement.

Stability & Growth

We are constantly growing, meaning you can focus all your energy on your work knowing that the company is stable. This also means that higher-level positions are available for upward mobility.

A Finely Tuned Company

Blue Mountain is governed by an owner and executive team with 75+ years of construction experience. The company knows how to provide a great working environment and opportunities for success.

Family Owned

Blue Mountain is family-owned, not a corporation, meaning your hard work will be recognized, you have support when you need it, and you have an opportunity to voice suggestions and concerns.

Blue Mountain’s 10 Rules Of Engagement

Jobs

Position:Manager of HVAC Service Operations

Location: Vacaville, CA

Remote Status: On-Site

Job Id:3264

# of Openings:1

Must be authorized to work in the United States for any employer.

Blue Mountain Construction Services in Vacaville, CA, has an Immediate opening for a Manager of HVAC Service Operations.

JOB SUMMARY

The Manager of HVAC Service Operations owns the P&L for Blue Mountain Construction Services' HVAC service department, a business targeted to generate approximately $10M in annual revenue across three lines: maintenance agreements, service and repair work, and equipment replacement. This role is responsible for the full-service delivery model — from planned maintenance contracts to emergency repairs to system replacements — serving apartment communities and senior living properties across the service territory.

The Manager leads technicians, dispatchers, and service coordinators, and is accountable for revenue growth, gross margin, customer retention, and service quality across the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Own the department's P&L: revenue growth, gross margin, labor efficiency, and expense management across maintenance, service, and replacement lines
• Grow and retain the maintenance agreement (PSA) base, including renewal rates and expanding coverage across the apartment and senior living portfolio
• Oversee day-to-day service and dispatch operations, including response times, first-time fix rates, and technician scheduling and routing
• Conduct customer site visits for new opportunities to evaluate project requirements and identify replacement opportunities
• Prepare estimates, proposals, and quotations for HVAC service, repair, and replacement projects
• Partner with warehouse and procurement on parts availability and inventory planning
• Direct the replacement/change-out business: quoting, sales support, and coordination with warehouse and procurement on equipment availability
• Hire, train, and manage technicians, dispatchers, and service coordinators; set performance standards and conduct regular reviews
• Serve as the primary relationship owner with property managers, regional managers, and ownership groups across serviced communities
• Ensure compliance with safety standards, licensing requirements, and manufacturer warranty procedures
• Track and report department KPIs (revenue, margin, agreement retention, callback rate, customer satisfaction) to BME leadership
• Support BMCS's broader HVAC growth strategy, including expansion into new service territories

QUALIFICATIONS

• 5+ years of experience in HVAC service operations, including at least 3 years in a P&L-owning management role
• Proven track record managing a service department with combined maintenance agreement, repair, and replacement revenue
• Strong working knowledge of HVAC systems, codes, safety and EPA requirements
• Demonstrated ability to lead and develop a team of technicians and support staff
• Experience with budgeting, pricing, and financial reporting
• Valid driver's license and ability to travel across the service territory
• High school diploma or equivalent required; degree in business, engineering, or a related field preferred

Preferred:

• Experience serving multifamily, senior living, or other commercial/property-management accounts
• Experience building or scaling a maintenance agreement (PSA) program
• Existing relationships with property management companies or senior living operators
• Familiarity with field service management/CRM software (e.g., ServiceTitan or similar)
• Experience operating in both Northern and Southern California markets

BENEFITS:

• Company Vehicle (for qualifying positions)
• 401k
• Life Insurance
• Paid Time Off
• Paid Holidays

REPORTING RELATIONSHIPS, WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

Reports to HVAC divisional leadership. Based out of BMCS's Northern California HVAC operations, with regular travel to serviced properties throughout the territory. The role combines office and administrative work with time in the field alongside technicians and at customer sites; some evening or on-call availability may be required to support emergency service needs.

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job may be eligible to participate in our corporate discretionary bonus program, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Blue Mountain offers a wide range of benefits to full-time employees, including medical, dental, and vision insurance, 401(k) program with employer match, vacation, and sick leave. To learn more, please visit https://bluemountainair.net/careers/.

To provide greater transparency to candidates, we share base pay ranges for all California based jobs. We set standard base pay ranges for all roles based on function, level, and geographic location, benchmarked against similar industry companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is: $95,000 - $120,000.

Blue Mountain does not welcome unsolicited resumes or candidate submissions from search/recruiting agencies not listed on our approved agency roster. Any resumes or candidate information sent to Blue Mountain by agencies not pre-approved shall be deemed Blue Mountain's property. Should Blue Mountain hire such a candidate, no fees will be owed to the agency responsible for the unsolicited submission.

EEO STATEMENT

Blue Mountain is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Blue Mountain is an equal opportunity employer and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws. We believe that diversity and inclusion among our teammates is critical to our success.