HVAC Service Operations Leader — Drive Efficiency & Quality

Quantum Industrial Services; Austin (TX); On-site; USD 85,000 - 130,000; Full time

Job summary

Quantum Industrial Services, a leading mechanical and plumbing contractor, is seeking a Service Manager to run a high-performing service operation. You will lead technicians, manage workflows, and maintain strong customer relationships to ensure quality work.

The role requires hands-on leadership, scheduling, dispatch, preventive maintenance programs, and data-driven oversight. You will balance customer expectations with operations, build accountability, and drive continuous improvements.

Qualifications

• HVAC service experience required; minimum 5+ years.
• Leadership or supervisory experience preferred.
• OSHA 30 certification or ability to obtain.
• EPA Section 608 Certification required.

Responsibilities

• Oversee daily service operations and technician scheduling to ensure efficient job execution.
• Dispatch technicians based on priority, skillset, and workload.
• Monitor technician performance through service KPIs and operational metrics.
• Review completed jobs daily to ensure accurate documentation, time entries, and service reporting.
• Ensure preventive maintenance work is completed on schedule.
• Lead, support, and develop a team of service technicians.
• Provide coaching, technical guidance, and ongoing training.
• Conduct performance reviews and address performance issues when needed.
• Assist with hiring, onboarding, and workforce planning.

Skills

Strong leadership and team management

HVAC service knowledge

Supervising technicians

Accountability and efficiency

Troubleshooting and tech support

Analyze service data and metrics

Clear communication with field & execs

Operational improvement & customer关系

Education

High school diploma or GED

HVAC technical training or certification

OSHA 30 certification

EPA Section 608 Certification

Tools

CMMS software

Job description

Quantum Industrial Services, a leading mechanical and plumbing contractor, is seeking a Service Manager to run a high-performing service operation. You will lead technicians, manage workflows, and maintain strong customer relationships to ensure quality work.

The role requires hands-on leadership, scheduling, dispatch, preventive maintenance programs, and data-driven oversight. You will balance customer expectations with operations, build accountability, and drive continuous improvements.