HVAC/R Service Manager

Quantum Industrial Services; Austin (TX); On-site; USD 85,000 - 130,000; Full time

Job summary

Quantum Industrial Services, a leading mechanical and plumbing contractor, is seeking a Service Manager to run a high-performing service operation. You will lead technicians, manage workflows, and maintain strong customer relationships to ensure quality work.

The role requires hands-on leadership, scheduling, dispatch, preventive maintenance programs, and data-driven oversight. You will balance customer expectations with operations, build accountability, and drive continuous improvements.

Qualifications

• HVAC service experience required; minimum 5+ years.
• Leadership or supervisory experience preferred.
• OSHA 30 certification or ability to obtain.
• EPA Section 608 Certification required.

Responsibilities

• Oversee daily service operations and technician scheduling to ensure efficient job execution.
• Dispatch technicians based on priority, skillset, and workload.
• Monitor technician performance through service KPIs and operational metrics.
• Review completed jobs daily to ensure accurate documentation, time entries, and service reporting.
• Ensure preventive maintenance work is completed on schedule.
• Lead, support, and develop a team of service technicians.
• Provide coaching, technical guidance, and ongoing training.
• Conduct performance reviews and address performance issues when needed.
• Assist with hiring, onboarding, and workforce planning.

Skills

Strong leadership and team management

HVAC service knowledge

Supervising technicians

Accountability and efficiency

Troubleshooting and tech support

Analyze service data and metrics

Clear communication with field & execs

Operational improvement & customer关系

Education

High school diploma or GED

HVAC technical training or certification

OSHA 30 certification

EPA Section 608 Certification

Tools

CMMS software

Job description

Quantum Industrial is a leading mechanical and plumbing contractor, with operations across multiple states, specializing in large-scale commercial and industrial projects. Our team delivers innovative solutions for critical sectors, such as data centers, semiconductor manufacturing, biopharma, aviation, oil & gas, and more. We are known for our focus on cutting-edge fabrication technologies, our commitment to quality craftsmanship, our strong client relationships, and above all, our culture. “We build people” is not just a catchphrase. We are a group of innovators, creatives, and craftsmen, who push boundaries and challenge the status quo. Our culture is centered around empowering our employees to reach their full potential by providing them with opportunities for growth, development, and personal and professional advancement. “We build people” who build amazing things.

About the Role

We’re looking for a Service Manager who knows how to run a high-performing service operation. This role is responsible for leading technicians, managing service workflows, maintaining strong customer relationships, and ensuring the team consistently delivers high-quality work.

You’ll oversee daily service operations, track performance metrics, manage technician scheduling and dispatch, and ensure preventive maintenance and service calls are completed efficiently and correctly. This role requires someone who understands both the technical side of HVAC service and the operational discipline required to keep a service department running smoothly.

If you thrive in a leadership role, can balance customer expectations with operational realities, and know how to build accountability within a field team, this position offers the opportunity to make a real impact.

Who You Are & What You Bring

You’re a hands-on leader who understands field service operations. You know how to support technicians while holding the team accountable for quality work, accurate documentation, and strong customer service.

You’re comfortable managing multiple moving parts — dispatching technicians, troubleshooting issues, reviewing service records, and ensuring preventative maintenance programs are delivered on time.

You communicate clearly, stay organized under pressure, and focus on solving problems before they become bigger issues.

You’ll Bring:

• Strong leadership and team management skills
• A deep understanding of HVAC service, repair, and preventive maintenance
• Experience supervising technicians and managing service operations
• A focus on accountability, efficiency, and customer satisfaction
• Strong troubleshooting and technical support capabilities
• The ability to analyze service data and performance metrics
• Clear communication with both field teams and leadership
• A proactive approach to operational improvements and customer relationships

What You’ll Be Responsible For

Service Operations Leadership

• Oversee daily service operations and technician scheduling to ensure efficient job execution
• Dispatch technicians based on priority, skillset, and workload
• Monitor technician performance through service KPIs and operational metrics
• Review completed jobs daily to ensure accurate documentation, time entries, and service reporting
• Ensure preventive maintenance work is completed on schedule
• Lead, support, and develop a team of service technicians
• Assign work based on technician experience, skills, and job requirements
• Provide coaching, technical guidance, and ongoing training
• Conduct performance reviews and address performance issues when needed
• Assist with hiring, onboarding, and workforce planning

Customer Service & Client Relationships

• Address customer inquiries or service concerns within 24 hours
• Maintain strong relationships through proactive communication and site visits
• Ensure customers are informed about service schedules, delays, and recommended maintenance solutions

Operational Oversight

• Maintain accurate service records within the CMMS system
• Oversee service inventory, tools, and equipment availability
• Monitor operational costs including fuel usage and material consumption
• Conduct routine operational reviews and audits to improve efficiency

Technical Support

• Provide troubleshooting support to technicians in the field
• Assist with diagnosing complex service issues
• Stay current with HVAC technology and industry best practices
• Facilitate technical training and skill development for the team

Communication, Safety & Compliance

• Lead team meetings to review performance, safety updates, and operational priorities
• Maintain clear communication between technicians, service coordinators, and leadership
• Enforce company safety standards, PPE requirements, and regulatory compliance

Qualifications & Experience

• High school diploma or GED required
• HVAC technical training or certification preferred
• OSHA 30 certification (or ability to obtain)
• EPA Section 608 Certification required
• Minimum 5+ years of HVAC service experience
• Previous service leadership or supervisory experience preferred
• Strong understanding of HVAC systems, diagnostics, and repair
• Ability to read technical diagrams, wiring schematics, and equipment manuals
• Experience using service management or CMMS software
• Valid driver’s license with a clean driving record

What We Offer

At Quantum Industrial Services , we believe strong teams build strong companies. We’re committed to providing the tools, support, and environment needed for employees to succeed and grow.

Our culture is built around:

• Safety
• Accountability
• Teamwork
• Operational excellence

If you’re a service leader who knows how to manage technicians, maintain customer trust, and keep operations running efficiently , we’d like to talk.