HVAC Service Operations Lead & Team Builder

Vulcan Mechanical Services; Montgomery (AL); On-site; USD 70,000 - 110,000; Full time

Job summary

Vulcan Mechanical Services in Montgomery, AL, seeks a Service Manager to lead our service operations, mentor field technicians, and ensure exceptional customer service and profitability. You will be the primary liaison between field teams and the Operations Center, coordinating workloads, safety, and compliant service delivery while supporting growth and performance improvement.

A strong background in HVAC/service, leadership, and communication is required for success.

Qualifications

• Strong HVAC/service industry knowledge.
• Proven ability to lead, motivate, and develop teams.
• Excellent verbal and written communication skills.
• Exceptional time management and prioritization skills.
• Ability to analyze operational metrics and drive performance improvements.

Responsibilities

• Lead service operations and mentor technicians to achieve performance excellence.
• Foster accountability, safety, teamwork, and continuous improvement.
• Deliver on customer commitments in a professional, responsive manner.
• Establish reporting structures, workflows and lines of authority.

Skills

HVAC/Service knowledge

Leadership

Communication

Planning & organizing

Problem solving

Tools

Service management software

Dispatching software

Quoting software

Job description

Vulcan Mechanical Services in Montgomery, AL, seeks a Service Manager to lead our service operations, mentor field technicians, and ensure exceptional customer service and profitability. You will be the primary liaison between field teams and the Operations Center, coordinating workloads, safety, and compliant service delivery while supporting growth and performance improvement.

A strong background in HVAC/service, leadership, and communication is required for success.