HVAC Service Manager: Team Leader & Growth Driver

Willard Cooling, Heating, Plumbing, and Electrical; Forney (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid holidays

PTO

Job summary

Willard Heating and Cooling is seeking a dedicated Assistant Service Manager to oversee daily operations of our service technicians and fleet department in an in-office Texas setting. The role emphasizes customer relations, warranty and billing claims, and mentoring the Rockstar Team to achieve top performance.

Ideal candidates have hands-on management experience, strong problem-solving skills, and the ability to manage a team while ensuring prompt, professional service delivery.

Qualifications

• 2+ years in a management role.
• Strong organizational leadership to grow a technicians team.
• 2+ years of sales experience.
• Ability to train and diagnose equipment.
• High energy, proactive attitude, strong communication.
• Solid computer skills.

Responsibilities

• Weekly training with your team.
• Run callbacks with your team to show in-field solutions.
• Be available for your team during work hours.
• Document jobsite analysis information per job.
• Conduct unscheduled jobsite inspections.
• Handle overflow service calls when needed.
• Ensure proper vehicle care and stock for the team.
• Perform quarterly performance reviews.
• Maintain efficient department operations and safety protocols.
• Ensure licenses and certificates are renewed.
• Utilize the software program effectively.
• Prepare quotations for recommended work.
• Communicate updates to customers and managers.
• Set and meet performance goals.

Skills

Leadership

Sales experience

Customer relations

Team mentoring

Problem solving

Communication

Tools

Service Titan

Job description

Willard Heating and Cooling is seeking a dedicated Assistant Service Manager to oversee daily operations of our service technicians and fleet department in an in-office Texas setting. The role emphasizes customer relations, warranty and billing claims, and mentoring the Rockstar Team to achieve top performance.

Ideal candidates have hands-on management experience, strong problem-solving skills, and the ability to manage a team while ensuring prompt, professional service delivery.