HVAC Service Manager: Operations, Growth & Client Care

Elite Connector; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

Elite Connector seeks a Service Manager to oversee Phoenix-area service operations for an established HVAC/mechanical services provider. Lead maintenance programs, manage field teams, ensure contractual compliance, and drive customer satisfaction and branch profitability.

You will balance daily operations with financial performance, team coordination, and business development support, requiring strong leadership and a service-oriented mindset.

Qualifications

• High school diploma or GED.
• 2+ years of service management experience in commercial HVAC, facilities management, mechanical services, or energy-related services.
• Valid driver's license and a satisfactory driving record.
• Strong written and verbal communication skills in English.
• Excellent organizational, scheduling, and resource management abilities.
• Strong leadership, problem-solving, and decision-making skills.
• Professional demeanor and the ability to build effective relationships with customers and colleagues.

Responsibilities

• Oversee the planning, scheduling, and execution of service activities and maintenance projects.
• Coordinate personnel, equipment, and other resources to ensure efficient service delivery.
• Monitor operating expenses, customer billings, collections, and overall financial performance.
• Manage maintenance agreement profitability and support positive cash flow.
• Review service contracts and ensure work is performed within the agreed scope.
• Analyze financial and operational reports, identify performance gaps, and implement corrective actions.
• Prepare cost estimates and collaborate with sales teams on proposals, pricing, and contract negotiations.
• Identify and minimize operational, contractual, and financial risks.
• Maintain high standards of customer service, safety, ethics, and regulatory compliance.
• Establish consistent processes and management practices to improve service quality and operational efficiency.
• Build strong relationships with customers while identifying opportunities to improve retention and support business growth.

Skills

Leadership

Communication

Project management

Financial acumen

Team coordination

Problem solving

Education

Associate degree or technical education in HVAC or related field

Job description

Elite Connector seeks a Service Manager to oversee Phoenix-area service operations for an established HVAC/mechanical services provider. Lead maintenance programs, manage field teams, ensure contractual compliance, and drive customer satisfaction and branch profitability.

You will balance daily operations with financial performance, team coordination, and business development support, requiring strong leadership and a service-oriented mindset.