HVAC Service Manager: Lead Techs, Training & Growth

Seacoast Service Partners NA LLC; Ormond Beach (FL); Presencial; USD 70 000 - 95 000; Tempo integral

Resumo da oferta

Total Comfort Services, part of Seacoast Service Partners, seeks an experienced HVAC Install Manager to lead service and maintenance technicians, provide technical guidance, and drive daily department performance in Ormond Beach, FL.

The role blends hands-on HVAC knowledge with team development, customer service, and operations management to deliver quality work and profitable growth. You will coordinate workloads, mentor staff, and promote efficient, compliant service.

Responsabilidades

• Lead service and maintenance technicians, coordinate daily workloads, and keep scheduled calls and backlogs current.
• Provide technical troubleshooting support and assist the Sales and Installation Departments with complex HVAC questions, equipment startup, and service issues.
• Inspect selected completed service and installation jobs for workmanship, efficiency, proper procedures, and customer satisfaction.
• Develop technician training plans, coordinate NATE and manufacturer training and testing, and report quarterly on training and certification progress.
• Conduct semiannual technician performance evaluations and hold team meetings at least monthly to review results, address challenges, and recognize achievements.
• Support recruiting, initial interviews, hiring, and onboarding in coordination with management and company screening procedures.
• Resolve customer concerns professionally and coach technicians on clear communication and service recommendations.
• Promote appropriate repairs, replacement opportunities, lead generation, and Energy Savings Agreements based on customer needs.
• Monitor department productivity, labor utilization, travel time, and costs; review performance and job records with the General Manager weekly.
• Review service invoices, technician time records, and material and equipment documentation for accuracy and completeness.
• Coordinate parts needs with the Parts Coordinator, verify truck inventory monthly, and oversee proper storage and use of equipment and materials.
• Coordinate vehicle maintenance with Fleet Maintenance and monitor fuel usage, GPS activity, and vehicle condition.
• Maintain technical reference materials, share manufacturer updates, and ensure compliance with applicable codes, safety standards, and company procedures.
• Help technicians use required software and electronic tools, and work across departments to keep jobs moving efficiently.

Descrição da oferta de emprego

Total Comfort Services, part of Seacoast Service Partners, seeks an experienced HVAC Install Manager to lead service and maintenance technicians, provide technical guidance, and drive daily department performance in Ormond Beach, FL.

The role blends hands-on HVAC knowledge with team development, customer service, and operations management to deliver quality work and profitable growth. You will coordinate workloads, mentor staff, and promote efficient, compliant service.