HVAC Service Manager: Lead Tech Team & Grow Profits

Hope Plumbing; Indianapolis (IN); On-site; USD 65,000 - 110,000; Full time

Job summary

Hope Plumbing, Heating & Cooling is seeking an experienced HVAC Service Manager to lead and develop our service department. This role will oversee daily operations, mentor technicians, and drive revenue while delivering exceptional customer experiences.

The ideal candidate balances hands-on leadership with strategic planning, ensuring safety, quality, and profitability while aligning with company standards.

Qualifications

• Proven leadership experience in HVAC service or similar.
• Experience managing or supervising a team of technicians or field staff.
• Strong understanding of HVAC service operations and troubleshooting.
• Demonstrated ability to drive revenue, gross margin, and departmental profitability.
• Experience monitoring and managing operational KPIs and financial performance.
• Excellent leadership, coaching, communication, and conflict-resolution skills.
• Strong customer service and relationship management abilities.
• Highly organized with the ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead, manage, and motivate HVAC service technicians to meet departmental performance goals.
• Recruit, onboard, train, mentor, and develop technicians.
• Oversee daily service operations, scheduling, dispatching, and service call completion.
• Monitor KPIs: revenue, gross margin, average ticket, maintenance agreement sales, and technician productivity.
• Ensure technicians follow established processes, company policies, safety standards, and industry regulations.
• Collaborate with sales, installation, dispatch, and customer service teams to ensure seamless operations.
• Stay informed on HVAC technologies, products, equipment, and industry trends.

Skills

HVAC service leadership

Team development

Customer service

CRM platforms

Service management software

Communication skills

Conflict resolution

Time management

Tools

CRM platforms

Service management software

MS Office

Job description

Hope Plumbing, Heating & Cooling is seeking an experienced HVAC Service Manager to lead and develop our service department. This role will oversee daily operations, mentor technicians, and drive revenue while delivering exceptional customer experiences.

The ideal candidate balances hands-on leadership with strategic planning, ensuring safety, quality, and profitability while aligning with company standards.