HVAC Service Manager: Lead Service Ops & Growth

Right Now Heating, Cooling, Plumbing and Electrical; Pasco (WA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401K plan (traditional)

Paid time off

Bonus opportunities

Job summary

Right Now Heating, Cooling, Plumbing & Electrical in Pasco, WA seeks an HVAC Service Manager to lead the service department, ensuring top quality, efficiency and customer satisfaction. The role requires strong leadership, technical HVAC knowledge, and a customer-focused mindset.

You will coordinate with vendors and subcontractors and maintain safety and regulatory standards. The ideal candidate has 5+ years in HVAC service operations in a managerial capacity, excellent communication,

Qualifications

• Minimum of 5 years of experience in HVAC service operations in a managerial role.
• HVAC License preferred but not required.
• Strong technical knowledge of HVAC systems, equipment and components.
• Excellent leadership abilities with the ability to motivate a team.
• Excellent communication skills, verbal and written with clients and stakeholders.
• Solid organizational and time management skills and ability to prioritize tasks.
• Proficiency in Microsoft Office and plumbing service management software.
• Valid driver's license and clean driving record.

Responsibilities

• Lead and manage the HVAC service department.
• Develop and implement strategies to optimize service operations and improve efficiency.
• Monitor performance metrics and customer feedback to meet targets.
• Oversee scheduling and dispatching of service calls for timely delivery.
• Provide technical support and guidance to service technicians.
• Cultivate relationships with clients, vendors, and subcontractors.
• Ensure compliance with policies, regulations and safety standards.
• Stay informed on industry trends and best practices to drive improvement.
• Collaborate with other departments to coordinate resources.

Skills

Leadership

Communication

Organizational skills

HVAC systems knowledge

Team management

Tools

Microsoft Office

Plumbing service management software

Job description

Right Now Heating, Cooling, Plumbing & Electrical in Pasco, WA seeks an HVAC Service Manager to lead the service department, ensuring top quality, efficiency and customer satisfaction. The role requires strong leadership, technical HVAC knowledge, and a customer-focused mindset.

You will coordinate with vendors and subcontractors and maintain safety and regulatory standards. The ideal candidate has 5+ years in HVAC service operations in a managerial capacity, excellent communication,