Lead HVAC Service Operations & Customer Excellence

Apex Service Partners, LLC; Pasco (WA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Traditional 401K

Roth 401K

Disability insurance

Term life insurance

Paid time off

Job summary

Right Now Heating, Cooling, Plumbing & Electrical in Pasco, Washington, is seeking an experienced HVAC Service Manager to oversee the service department, drive quality, efficiency, and customer satisfaction, and lead a team of technicians.

The role requires at least five years in HVAC service operations, strong leadership and communication skills, and a focus on safety and regulatory compliance. Competitive salary ($95k-$130k) with comprehensive benefits and advancement opportunities.

Qualifications

• Minimum of 5 years of experience in HVAC service operations.
• HVAC License preferred but not required.
• Strong technical knowledge of HVAC systems, equipment, and components.

Responsibilities

• Lead and manage the HVAC service department.
• Develop and implement strategies to optimize service operations, improve efficiency, and enhance customer satisfaction.
• Monitor and analyze service performance metrics and adjust to meet targets.
• Oversee scheduling and dispatching of service calls for timely delivery.
• Provide technical support and guidance to service technicians.

Skills

HVAC leadership

Communication

Organizational skills

Time management

Customer interaction

Tools

MS Office

Plumbing service software

Job description

Right Now Heating, Cooling, Plumbing & Electrical in Pasco, Washington, is seeking an experienced HVAC Service Manager to oversee the service department, drive quality, efficiency, and customer satisfaction, and lead a team of technicians.

The role requires at least five years in HVAC service operations, strong leadership and communication skills, and a focus on safety and regulatory compliance. Competitive salary ($95k-$130k) with comprehensive benefits and advancement opportunities.