HVAC Service Manager — Lead Residential Tech Team

American Residential Services (ARS); Baltimore (MD); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Insurance after 31 days

Company truck & expenses

Low-cost medical insurance

Dental & vision insurance

HSA/FSA

401(k) match

Paid time off & holidays

Life insurance

Job summary

Blue Dot Heating, Air Conditioning is seeking an experienced HVAC Service Manager to lead the residential service department in Maryland. You will oversee HVAC service technicians, manage daily service calls and repairs, and ensure high-quality heating and air conditioning service operations.

Responsibilities include hiring, scheduling, budgeting, coaching, and maintaining customer satisfaction while upholding HVAC codes and safety standards.

Qualifications

• 3+ years of HVAC service or management experience.
• Residential HVAC systems knowledge and code compliance.
• State HVAC license preferred.
• Valid driver’s license with clean record.

Responsibilities

• Lead and manage the HVAC service team, including hiring, scheduling, training, coaching, and performance management.
• Oversee daily operations of residential HVAC service calls and repairs.
• Monitor labor costs, materials, equipment, and expenses to maintain service department profitability.
• Ensure HVAC service quality, customer satisfaction, and operational efficiency.
• Coordinate with dispatch and customer service teams to optimize technician scheduling.
• Conduct job site inspections and ensure compliance with HVAC codes and safety standards.
• Track department operations including technician productivity, tools, vehicles, and equipment.
• Provide hands-on training and development for HVAC service technicians.
• Lead regular technician meetings and monitor KPIs.

Skills

HVAC management

Residential HVAC

Leadership

Budget management

Communication

Education

HVAC license

Job description

Blue Dot Heating, Air Conditioning is seeking an experienced HVAC Service Manager to lead the residential service department in Maryland. You will oversee HVAC service technicians, manage daily service calls and repairs, and ensure high-quality heating and air conditioning service operations.

Responsibilities include hiring, scheduling, budgeting, coaching, and maintaining customer satisfaction while upholding HVAC codes and safety standards.