HVAC Service Manager

American Residential Services (ARS); Baltimore (MD); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Insurance after 31 days

Company truck & expenses

Low-cost medical insurance

Dental & vision insurance

HSA/FSA

401(k) match

Paid time off & holidays

Life insurance

Job summary

Blue Dot Heating, Air Conditioning is seeking an experienced HVAC Service Manager to lead the residential service department in Maryland. You will oversee HVAC service technicians, manage daily service calls and repairs, and ensure high-quality heating and air conditioning service operations.

Responsibilities include hiring, scheduling, budgeting, coaching, and maintaining customer satisfaction while upholding HVAC codes and safety standards.

Qualifications

• 3+ years of HVAC service or management experience.
• Residential HVAC systems knowledge and code compliance.
• State HVAC license preferred.
• Valid driver’s license with clean record.

Responsibilities

• Lead and manage the HVAC service team, including hiring, scheduling, training, coaching, and performance management.
• Oversee daily operations of residential HVAC service calls and repairs.
• Monitor labor costs, materials, equipment, and expenses to maintain service department profitability.
• Ensure HVAC service quality, customer satisfaction, and operational efficiency.
• Coordinate with dispatch and customer service teams to optimize technician scheduling.
• Conduct job site inspections and ensure compliance with HVAC codes and safety standards.
• Track department operations including technician productivity, tools, vehicles, and equipment.
• Provide hands-on training and development for HVAC service technicians.
• Lead regular technician meetings and monitor KPIs.

Skills

HVAC management

Residential HVAC

Leadership

Budget management

Communication

Education

HVAC license

Job description

Company Name

Blue Dot Heating, Air Conditioning

Overview

Pay: $90k - $110k per year base salary

Blue Dot Services of Maryland, in partnership with American Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals nationwide. With 45+ years of experience, we proudly deliver top-quality service to customers every day.

We are seeking an experienced HVAC Service Manager to lead and develop our residential HVAC service department, manage HVAC technicians, and ensure high-quality heating and air conditioning service operations.

What We Offer

• Insurance access after 31 days of employment

• Take-home company truck, fuel, tolls, and maintenance program

• Low-cost medical insurance (starting at ~$5/week)

• Dental and vision insurance options

• Health Savings Account (HSA) or Flexible Spending Account (FSA)

• 401(k) with company match

• Paid time off and holiday pay

• Company-paid life insurance

Responsibilities

What You'll Do

As an HVAC Service Manager, you will oversee daily operations for residential HVAC service technicians and ensure efficient delivery of heating and air conditioning service and repairs.

• Lead and manage the HVAC service team, including hiring, scheduling, training, coaching, and performance management

• Oversee daily operations of residential HVAC service calls and repairs

• Monitor labor costs, materials, equipment, and expenses to maintain service department profitability

• Ensure HVAC service quality, customer satisfaction, and operational efficiency

• Coordinate with dispatch and customer service teams to optimize technician scheduling

• Conduct job site inspections and ensure compliance with HVAC codes and safety standards

• Track department operations including technician productivity, tools, vehicles, and equipment

• Provide hand-on training and development for HVAC service technicians

• Lead regular technician meetings and monitor key performance indicators (KPIs)

Qualifications

What You'll Bring

• 3 years of HVAC service experience and/or HVAC management experience

• Strong knowledge of residential HVAC systems, heating and air conditioning service, and HVAC code compliance

• State license and HVAC code knowledge preferred

• Valid driver's license with a good driving record

• Strong leadership, communication, computer, and analytical skills

• Ability to manage people, operations, and budgets effectively

For questions about the role, you may contact our recruiting team at 571.358.5686

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.