HVAC Service Manager: Lead Field Team & Optimize Ops

Mohr Talent; Worcester (MA); On-site; USD 72,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Company cell phone

Medical, dental, and vision insurance

401(k) plan

Annual boot allowance

PTO including vacation and sick time

Job summary

MOHR Talent is seeking an HVAC Service Manager in Worcester, MA to lead field service operations, coach technicians, and optimize scheduling. This onsite leadership role offers a substantial salary and a strong opportunity to influence service delivery.

The ideal candidate has 5+ years of HVAC technical experience and 3+ years of supervisory leadership, with a track record of managing multiple field service staff and ensuring top customer satisfaction.

Qualifications

• 5+ years HVAC technical experience.
• 3+ years of management or supervisory experience.
• Experience leading at least 5+ field service employees.
• MA/CT/RI Oil Burner, Pipefitter, Plumbing License, or equivalent license required.
• Valid driver’s license with a clean driving record.
• Strong HVAC troubleshooting, service, and customer-resolution skills.
• Comfortable using computers for service reporting, scheduling, documentation, and communication.
• Strong leadership, organization, communication, and problem-solving ability.

Responsibilities

• Lead and support a team of HVAC service technicians, dispatch, and service administration staff.
• Coach technicians, monitor performance, and provide clear feedback.
• Conduct service meetings, ride-alongs, and job site visits.
• Help improve scheduling, dispatch efficiency, and daily service execution.
• Handle customer escalations with professionalism and urgency.
• Support technician safety, PPE compliance, accident reporting, tools, and vehicle standards.
• Review service quality, recommend process improvements, and reduce unnecessary costs.
• Assist with service calls during peak demand when needed.
• Serve as a technical resource for the team.
• Complete performance reviews and help develop team members.

Skills

HVAC experience

Leadership

Dispatch & scheduling

Customer service

Safety compliance

Job description

MOHR Talent is seeking an HVAC Service Manager in Worcester, MA to lead field service operations, coach technicians, and optimize scheduling. This onsite leadership role offers a substantial salary and a strong opportunity to influence service delivery.

The ideal candidate has 5+ years of HVAC technical experience and 3+ years of supervisory leadership, with a track record of managing multiple field service staff and ensuring top customer satisfaction.