HVAC Field Leader: Coach Technicians & Field Ops

Mohr Talent; Worcester (MA); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Company vehicle

Company cell phone

401(k) plan

Annual profit share

Job summary

Mohr Talent in Worcester, MA is seeking an HVAC Field Supervisor to oversee field operations, coach technicians, and drive high-quality service delivery in a fast-paced environment.

The role requires 5+ years of HVAC technical experience and 3+ years of field leadership, with responsibility for 5+ field technicians. A valid MA/CT/RI license and clean driving record are required, and a company vehicle is provided.

Qualifications

• 5+ years HVAC technical experience.
• 3+ years field leadership or supervision.
• Experience leading at least 5 field service employees.
• MA/CT/RI Oil Burner, Pipefitter, Plumbing License, or equivalent license required.
• Valid driver’s license with a clean driving record.
• Strong HVAC troubleshooting, service, and customer-resolution skills.
• Comfortable using computers for service reporting, documentation, communication, and field coordination.

Responsibilities

• Lead and support a team of HVAC service technicians and field employees.
• Coach technicians, monitor performance, and provide clear feedback.
• Conduct field meetings, ride-alongs, and job site visits.
• Help improve daily scheduling, route efficiency, and field service execution.
• Handle customer escalations with professionalism and urgency.
• Support technician safety, PPE compliance, accident reporting, tools, and vehicle standards.
• Review field service quality and recommend process improvements.
• Assist with service calls during peak demand when needed.
• Serve as a technical resource for the field team.
• Complete performance reviews and help develop team members.
• Coordinate with dispatch and management to address field issues and maintain service standards.

Skills

HVAC experience

Field leadership

Team leadership

Troubleshooting

Computer literacy

Communication

Problem solving

Job description

Mohr Talent in Worcester, MA is seeking an HVAC Field Supervisor to oversee field operations, coach technicians, and drive high-quality service delivery in a fast-paced environment.

The role requires 5+ years of HVAC technical experience and 3+ years of field leadership, with responsibility for 5+ field technicians. A valid MA/CT/RI license and clean driving record are required, and a company vehicle is provided.