HVAC Service Manager: Lead & Elevate Field Team

Rooter-Hero-Plumbing; La Habra (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Company vehicle

Job summary

NexGen heating and air in La Habra, CA is seeking a Service Manager to lead, mentor, and grow our residential HVAC service department. You will drive the full service-sales cycle, coach technicians, and ensure high-quality, honest service for customers.

You will conduct training, review metrics, optimize dispatch, and handle escalations to protect our local reputation. A minimum of 3 years in HVAC leadership, EPA Universal Certification, and strong communication are required; ServiceTitan or

Qualifications

• At least 3 years of leadership experience in the residential HVAC industry.
• Strong technical knowledge of residential heating, air conditioning, heat pumps, and ductless systems.
• EPA Universal Certification.
• Proven ability to coach, train, and motivate field staff.
• Excellent communication and conflict-resolution skills, with a focus on delivering a great customer experience.
• A valid driver’s license and a clean driving record.

Responsibilities

• Lead, mentor, and manage a large team of residential HVAC service technicians.
• Conduct regular technical and customer service training sessions to elevate team performance.
• Ride along with technicians to provide real-time field coaching on technical diagnostics, safety protocols, and customer communication.
• Review daily and weekly operational metrics to identify coaching opportunities and celebrate team wins.
• Partner with dispatchers to optimize daily routing, ensuring the right technician is sent to the right job.
• Handle customer escalations professionally, finding fair and timely solutions to service disputes.
• Ensure all team members follow safety protocols and maintain company vehicles and equipment in excellent condition.

Skills

Leadership

HVAC knowledge

Coaching

Customer communication

Driver's license

Conflict resolution

Tools

ServiceTitan

Job description

NexGen heating and air in La Habra, CA is seeking a Service Manager to lead, mentor, and grow our residential HVAC service department. You will drive the full service-sales cycle, coach technicians, and ensure high-quality, honest service for customers.

You will conduct training, review metrics, optimize dispatch, and handle escalations to protect our local reputation. A minimum of 3 years in HVAC leadership, EPA Universal Certification, and strong communication are required; ServiceTitan or