HVAC Service Manager: Growth, Leadership & Profitability

Long Island Mechanical, LLC; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Training

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Year-Round Work

Spiffs, Rewards, & Employee Contests

Job summary

Long Island Mechanical, LLC is seeking a Service Manager to lead the Service Department, align with the General Manager, and drive growth and profitability through proactive planning, staffing, and quality control.

You will oversee training, scheduling, vendor relations, customer satisfaction, and coordination with other departments to meet strategic goals. Strong leadership, HVACR knowledge, and excellent communication are essential.

Qualifications

• Ten or more years of HVACR practical and academic experience with at least 3 years in a supervisory role.
• Ability to negotiate orders with suppliers to ensure prompt and best pricing.
• Excellent oral and written communications with all personnel levels, customers and suppliers.
• Good understanding of marketing and sales techniques for HVAC systems, equipment and services.
• Ability to visit technicians and customers on job-sites to demonstrate leadership and customer service.
• Ability to market and sell service jobs, contracts, and bids face-to-face and on the phone.
• Knowledge of applicable laws and corporate policy, and ability to implement them.
• Possess a valid state driver’s license and be insurable for corporate fleet use.
• Strong leadership to motivate employees and maintain morale.
• Proven ability to quickly learn new software and Microsoft Office.

Responsibilities

• Planning, organizing, controlling, and coordinating all aspects of the Service Department.
• Training designated employees in proper servicing procedures and promotion of customer satisfaction.
• Scheduling jobs according to call complexity and technician availability.
• Collaborating with the Accountant and GM on problem accounts and credit when needed.
• Working with other Department Managers and leadership to support corporate goals.
• Resolving customer complaints promptly and cost-effectively while maintaining professionalism.
• Liaising with suppliers on parts, pricing, and availability.
• Providing annual performance appraisals for Service Department staff.
• Managing department equipment, tools, vehicles, and parts needs.
• Maintaining administrative records and prompt invoicing.
• Implementing quality control procedures to meet budgetary goals.

Skills

Leadership

Communication

Negotiation

Planning

Customer service

Marketing and sales

Problem solving

Training/Coaching

Time management

Tools

Microsoft Office

Job description

Long Island Mechanical, LLC is seeking a Service Manager to lead the Service Department, align with the General Manager, and drive growth and profitability through proactive planning, staffing, and quality control.

You will oversee training, scheduling, vendor relations, customer satisfaction, and coordination with other departments to meet strategic goals. Strong leadership, HVACR knowledge, and excellent communication are essential.