HVAC Service Manager

Redmond's Complete Comfort; Williamsport (Lycoming County); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Phone & tablet

PTO & holidays

Vacation time

Uniform provided

Job summary

Redmond's Complete Comfort in Lock Haven, PA is seeking an HVAC Service Manager to lead the service department, oversee daily operations, manage technicians, and ensure top-tier customer service across central PA.

The role requires strong leadership, 3+ years in HVAC and 3+ years in management, plus proficiency with MS Office and familiarity with Service Titan. A valid driver’s license is required. Competitive salary with bonus structure and full benefits offered.

Qualifications

• Valid driver's license and insurable driving record.
• 3+ years of management experience in a service industry or equivalent.
• 3 years of HVAC industry knowledge.
• Strong computer skills and MS Office proficiency (Word, Outlook, Excel).
• Service Titan software experience is a plus.
• Strong leadership skills with the ability to motivate and develop a team.

Responsibilities

• Oversee day-to-day operations of the service department, ensuring efficient workflow and customer service.
• Manage a team of technicians and maintain service schedules.
• Oversee training and development, ensuring compliance with industry standards and company policy.
• Ensure timely completion of HVAC service requests.
• Maintain customer relations and handle daily billing and warranty claims.
• Order parts and finalize technicians' estimates.
• Ensure vehicles are stocked and managed.
• Conduct performance reviews for technicians.

Skills

Leadership

HVAC knowledge

MS Office

Service Titan

Team development

Education

High school diploma or equivalent

Tools

Service Titan

MS Office

Job description

HVAC Service Manager | $55,000 - $80,000 Salary DOE + Performance Bonus Structure

If you have strong leadership skills, a solid HVAC background, and a passion for developing high-performing teams, we'd love to hear from you!

Position Overview:

• Oversee the day-to-day operations of the service department, ensuring efficient workflow, and exceptional customer service
• Managing team of technicians & maintaining service schedules
• Overseeing training and development ensuring compliance with industry standards and company policy
• Insure timely completion of HVAC service requests
• Maintaining customer relations
• Daily billing and warranty claims
• Ordering parts & finalize technicians estimates
• Ensure all vehicles are stocked
• Performance reviews of Technicians

Work Schedule: Monday through Frida | 40+ hours weekly | overtime as required

Redmond's Complete Comfort | Lock Haven PA

Our Services are is Central PA | Lock Haven / State College / Williamsport and the surrounding area.

Family-owned & operated, we are a full-service HVAC, plumbing, & electrical company serving central PA. As the first and only Bryant Factory Authorized Dealer in Clinton County, we focus on educating our customers and offering expert guidance tailored to their HVAC needs. Our skilled, diverse team is committed to delivering exceptional services, from expert advice to top-tier maintenance and installation, all while fostering a supportive environment for professional growth.

Offerings:

• In-house HVAC trainer & NATE Certification testing proctor
• Bryant Authorized Dealer
• Could-based dispatch software - We use Service Titan (no paper!)
• Consistent weekly pay schedule
• Join a company known for its integrity and commitment to positively impacting the community.
• We care about your well-being and support both your professional and personal needs, including your family.
• Be valued and challenged in a supportive environment where you can make a real difference in our community and customers' lives.

Benefits:

• Health Insurance: Company covers 75% of the employee premium, 25% for dependents
• Retirement Plan: IRA with 3% company match
• Company-issued phone, tablet, and uniform
• 3 PTO / sick days
• 6 paid holidays +2 paid floating holidays (Easter & your birthday)!
• 80 hours paid vacation

Qualifications / Experience:

• Valid driver's license and insurable driving record
• 3+ years of related experience and/or training in management in a service industry, or an equivalent combination of education and experience
• 3 years of HVAC industry knowledge
• Strong computer skills & MS Office proficiency (Word, Outlook, Excel)
• Service Titan software experience is a plus
• Strong leadership skills with the ability to motivate, train, and develop a team of technicians
• Excellent communication and interpersonal skills for effective customer interactions and team collaboration
• Ability to manage multiple tasks, prioritize work, and meet deadlines
• Strong problem-solving and decision-making abilities
• Strong organizational and administrative skills for managing service schedules, reports, and inventory
• High school diploma or equivalent