HVAC Sales / Service Manager

IRVING HAASE AND COMPANY; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Job summary

IRVING HAASE AND COMPANY seeks an experienced HVAC Service/Sales Manager to lead the service team, drive field sales, and grow the business across New York City. The role combines hands-on operations with strategic growth, mentoring staff, and maintaining quality customer service.

The position is based in Queens with work across NYC; a strong technical HVAC background and proven leadership are essential, along with full-time availability and travel as required.

Qualifications

• Proven HVAC service management and sales experience, including outside/territory sales.
• Strong HVAC technical knowledge across installation and maintenance.
• Demonstrated leadership and ability to build a high-performing team.
• Excellent communication, negotiation, and customer service skills.
• Proficient in preparing proposals and managing sales pipelines with CRM software.
• Valid driver's license and willingness to travel to job sites; certifications are a plus.
• Familiarity with HVAC industry trends and best practices.

Responsibilities

• Supervise daily HVAC service team operations, ensuring safety and policies.
• Manage project timelines for installations, maintenance, and repairs.
• Lead lead generation and field sales to grow the business.
• Prepare, present, and follow up on detailed HVAC proposals and quotes.
• Collaborate with sales to upsell and implement retail/inside sales strategies.
• Visit sites to assess client needs and design HVAC solutions.
• Recruit, train, and mentor service and sales staff; drive performance reviews.
• Track service calls, inventory, and maintenance records using software.
• Maintain client/manufacturer/supplier relationships and deliver exceptional service.
• Work with senior management on growth plans including market expansion.

Skills

HVAC service management

Outside or territory sales

Leadership/people management

Communication & negotiation

CRM software

Proposal prep / sales pipelines

Project management tools

Tools

CRM software

Project management software

Job description

Benefits:

• Competitive salary
• Paid time off
• Training & development

We are seeking a skilled and experienced HVAC Service/Sales Manager to lead and grow our HVAC service team while driving business expansion. The ideal candidate will possess a strong technical background in HVAC systems combined with proven sales and leadership experience. This hands-on role requires managing daily operations, supervising service and installation teams, generating new business through field sales efforts, and ensuring exceptional service delivery to our clients.

Key Responsibilities:

• Supervise and coordinate daily operations of the HVAC service team, ensuring compliance with safety standards and company policies.
• Manage project timelines to ensure timely and high-quality completion of HVAC installations, maintenance, and repairs.
• Actively engage in lead generation and field sales to identify new business opportunities and expand the customer base.
• Prepare, present, and follow up on detailed proposals and quotes for HVAC equipment and service installations.
• Collaborate with sales teams to identify upselling opportunities and implement retail and inside sales strategies.
• Conduct site visits to assess client needs and develop customized HVAC solutions.
• Recruit, train, and mentor service and sales staff, fostering professional development and building a high-performing team.
• Monitor team performance, provide constructive feedback, and conduct performance appraisals.
• Maintain accurate records of service calls, inventory, and equipment maintenance using relevant software tools.
• Build and maintain strong relationships with clients, manufacturers, and suppliers through effective communication and exceptional customer service.
• Collaborate with senior management to develop and execute business growth plans, including market expansion and service diversification.

Qualifications:

• Proven experience in HVAC service management and sales, including outside or territory sales.
• Strong technical knowledge of HVAC systems, installation, and maintenance.
• Demonstrated leadership and team-building skills with the ability to motivate and manage a diverse team.
• Excellent communication, negotiation, and customer service skills.
• Proficient in preparing proposals, managing sales pipelines, and using project management or CRM software.
• Valid driver's license with a clean driving record and willingness to travel regularly to job sites.
• Manufacturer certifications related to HVAC systems are a plus.
• Familiarity with industry trends and best practices in HVAC technology and services.

Physical & Work Environment:

This role involves a mix of office and field work, including site visits and direct customer interaction. The candidate must be comfortable managing multiple projects simultaneously in varied environments. Our shop is located in Queens, with most work performed throughout New York City.

Job Type: Full-time

Pay: $60,000 - $90,000+ per year