HVAC Service Director

Fix-It 24/7; Golden (CO); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Performance bonus

Company vehicle

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off

Ongoing leadership development

Job summary

Fix-It 24/7, located in Golden, Colorado, seeks an experienced HVAC Service Director to oversee its HVAC Service Department. This leadership role involves driving operational performance, team development, and revenue growth while ensuring exceptional customer service.

The ideal candidate will possess over 5 years of leadership experience and a proven track record in the HVAC or home service industry. Competitive salary with performance bonuses and full benefits package are included.

Qualifications

• Minimum of 5 years of leadership experience in HVAC or related fields.
• Proven track record of team leadership and revenue growth.
• Strong skills in managing KPIs and budgets.

Responsibilities

• Lead and mentor HVAC service managers and technicians.
• Drive department revenue growth and improve service performance.
• Ensure execution of service processes and customer experience standards.

Skills

Leadership experience

Revenue growth expertise

Service operations understanding

Performance management

Exceptional communication

Tools

ServiceTitan

Job description

HVAC Service Director

Fix-It 24/7 | Location: 16360 Table Mountain Pkwy. Golden, 80403

$100,000 - $120,000 Base Salary + Performance Bonus Executive Leadership Opportunity | Full Benefits | Company Vehicle

Lead the Future of HVAC Service Performance

Fix-It 24/7 is one of Colorado's fastest-growing home service companies, known for delivering exceptional customer experiences and industry-leading results. As we continue to scale, we are seeking an experienced HVAC Service Director to lead our HVAC Service Department and drive operational excellence, revenue growth, and team performance.

This is not a desk-management role. We are looking for a proven leader who knows how to build winning teams, develop people, create accountability, and drive measurable business results.

If you have a track record of growing revenue, improving technician performance, and building a high-performance culture, we want to talk to you.

Position Overview

The HVAC Service Director is responsible for the overall leadership, performance, and profitability of the HVAC Service Department. This role oversees service managers, technicians, and sales performance while ensuring exceptional customer experiences and operational efficiency.

You will work closely with executive leadership to establish goals, drive key initiatives, and develop a world-class service organization.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop HVAC service managers, field supervisors, and technicians
• Build a culture of accountability, professionalism, and continuous improvement
• Recruit, train, and retain top-performing HVAC talent
• Conduct regular coaching sessions, ride-alongs, and performance reviews

Revenue & Profitability

• Drive department revenue growth, profitability, and overall business performance
• Improve close rates, average tickets, membership sales, and service conversion metrics
• Monitor departmental KPIs and implement strategies to achieve or exceed targets
• Identify growth opportunities and execute initiatives that increase market share

Operational Excellence

• Ensure consistent execution of service processes and customer experience standards
• Partner with dispatch, customer service, and operations teams to maximize efficiency
• Analyze reporting and performance data to identify trends and opportunities
• Maintain high standards for safety, compliance, and quality workmanship

Customer Experience

• Champion a customer-first culture throughout the organization
• Resolve escalated customer concerns when necessary
• Ensure technicians provide ethical recommendations and outstanding service

Qualifications

Required

• 5+ years of leadership experience within HVAC, plumbing, electrical, or home service industries
• Proven history of leading teams and delivering revenue growth
• Strong understanding of service operations and performance management
• Experience managing KPIs, budgets, forecasting, and departmental performance
• Exceptional leadership, communication, and coaching abilities

Preferred

• HVAC service management or director-level experience
• ServiceTitan experience (preferred)
• Knowledge of residential HVAC systems and service operations
• Experience leading teams of 15+ field employees
• Aggressive performance bonus opportunity
• Company vehicle and fuel card
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off and Holidays
• Company-provided technology and tools
• Ongoing leadership development and training
• Significant advancement opportunities within a rapidly growing organization

Why Fix-It 24/7?

At Fix-It 24/7, we believe great leaders create great teams. We invest heavily in our people, provide the resources needed to succeed, and reward performance at every level.

If you're ready to take ownership of a growing HVAC department and help shape the future of one of Colorado's premier home service companies, we'd love to meet you.

Apply today and lead a team that is committed to excellence, growth, and customer satisfaction.

Location: 16360 Table Mountain Pkwy, Golden, CO 80403

Schedule: Full-time; flexibility required to support service and sales performance

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.